What are the responsibilities and job description for the Senior Domestic Supervisor position at Freeman Hospital?
Employer heading
Senior Domestic Supervisor
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
An exciting and challenging opportunity has become available to be an integral part of the Hotel services team in the role of a Senior Domestic Supervisor. This is an amazing opportunity to be involved in the management of the domestic and linen room staff. Working to support and manage the supervisory team, and liaising with the management team and other departments on a daily basis. The position is 37.5 hours per week, predominantly Monday to Friday, although flexibility is essential.
Main duties of the job
To maintain and support cleanliness standards in line with National Cleaning Standards. To take part in nursing audits when required, along with managing synibiotix and overseeing the capacity management system. Liaising with management and supervisors on a daily basis. Training of all supervisors and supporting the management team with any issues arising. Maintaining good communication with wards and departments. Taking an active role in the selection and recruitment process and overseeing all training with new team members.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
Qualifications & Education
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
Name Marlena Swachta Job title Deputy Hotel Services Manager Email address marlena.swachta@nhs.net Telephone number 01912829875
Senior Domestic Supervisor
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
An exciting and challenging opportunity has become available to be an integral part of the Hotel services team in the role of a Senior Domestic Supervisor. This is an amazing opportunity to be involved in the management of the domestic and linen room staff. Working to support and manage the supervisory team, and liaising with the management team and other departments on a daily basis. The position is 37.5 hours per week, predominantly Monday to Friday, although flexibility is essential.
- Interview Date: 16 December 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
To maintain and support cleanliness standards in line with National Cleaning Standards. To take part in nursing audits when required, along with managing synibiotix and overseeing the capacity management system. Liaising with management and supervisors on a daily basis. Training of all supervisors and supporting the management team with any issues arising. Maintaining good communication with wards and departments. Taking an active role in the selection and recruitment process and overseeing all training with new team members.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- The post holder will be responsible for the day to day supervision of Domestic Supervisors under their control. This is to include cleaning methods and frequencies, standards, discipline and general staff welfare, allocate overtime.
- To ensure highest standard of cleanliness is achieved to comply with national standards
- Responsible for the daily allocation of work to Domestic Supervisors Job Evaluation.
- Good understanding of and ensure implementation of Trust polices and procedures within the department.
- Organise staff rotas, public holiday cover and authorisation of annual leave for Domestic Supervisors (via Allocate).
- Ensure staff appraisals are up to date.
- Record keeping and data input using Trust electronic
- To provide direct support to the Senior Hotel Services Managers, including (out of hours) to deputise in her/his absence as necessary over the full range of duties.
- Support the delivery of quality Hotel Services in the trust
- Ensure Trust audit standards are achieved and maintained in line with national guidelines and service level agreements.
Qualifications & Education
Essential criteria
- NVQ Level 3 in Supervisory/Basic Management Skills and additional knowledge acquired through training and experience to diploma or equivalent level
- Good standard of numeracy and literacy
- previous experience in the cleaning industry
- IT Skills
- Management Experience
- Previous NHS Experience
Essential criteria
- Knowledge of technical aspects of the job e.g. machinery, cleaning materials, products and processes.
- Experience of working at a supervisory level.
Essential criteria
- Extensive cleaning/supervisory experience good communication skills.
- Good written skills
- Leadership and motivation skills
- Good I.T skills
- Proven change management skills
- Proven practice development skills
- Excellent communication and negotiation skills
- Ability to train and develop staff.
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD & PS (PDF, 164.0KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Marlena Swachta Job title Deputy Hotel Services Manager Email address marlena.swachta@nhs.net Telephone number 01912829875
