Labor Services Operations Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

It is the responsibility of the Manager Labor Control to manage the scheduling and Team Member Relations function within the facility to ensure effective team member/labor relations. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence. Promote and maintain a strong safety culture by ensuring compliance with all safety policies and regulations, holding self and team accountable, actively communicating safety expectations, and supporting continuous improvement in safety practices.

This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Las Vegas, NV.

Essential Duties & Responsibilities

• Manage and supervise collective bargaining, vendor, and part time team members while on show site, including hiring, scheduling, discipline and ensuring a quality work product.
• Manage the labor pool to ensure adherence to company policies and standards particularly concerning, customer service, attire, and attendance.
• Consult with the Director of Show site Operations and Department Heads to determine qualifications and quantity of labor required for each event.
• Monitor suggested labor requirements and respond accordingly when they exceed planned budgets.
• Partner with appropriate Department Heads regarding full time team member assignments for local events.
• Assign qualified part-time show team members for local events and schedule Union or Contract labor as needed to produce local events.
• Submit timecards to Payroll for all part time and union team members.
• Log all team members timecards and maintain these records for the purpose of payment and billing.
• Maintain and update the evaluation database for all part-time show team members.
• Assist with CAD diagrams for Hotel Services and Branch Sales departments when required.
• Communicate and reinforce company safety objectives, programs, and policies within the team. Ensure employees complete required training and understand their safety responsibilities.
• Maintain compliance with company safety policies and applicable OSHA regulations.
• Investigate and document workplace accidents, near misses, and hazards promptly, and implement corrective actions as needed.
• Lead by example by encouraging open communication on safety concerns and fostering accountability for maintaining a safe work environment.
• Track and review safety performance metrics, using insights to support decision-making and corrective actions.
• Perform other duties as assigned.
  
  

Education & Experience

• Bachelors Degree preferred. High school diploma or equivalent work experience required.
• Minimum two years of management experience required.
• Previous experience managing under a collective bargaining agreement.
• Previous experience managing a multi-site workforce preferred.
• Previous call center experience preferred.
• Strong data analytics skills with the ability to identify trends, diagnose issues, and implement solutions required.
• Proven ability to analyze complex data and translate insights into effective problem resolution required.
• Strong communication, organizational, motivational, and delegation skills.
• Working knowledge of workplace safety practices and applicable OSHA requirements.
• Demonstrated ability to apply and uphold safety policies, ensure compliance with regulations, and contribute to a proactive safety culture that reduces incidents and improves safety outcomes.
  
  

Certificates, Licenses, Registrations

OSHA 30 Certification preferred.

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
  
  

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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