What are the responsibilities and job description for the Exhibit Operations Manager position at Freeman Company?
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Exhibit Operations Manager is responsible for overseeing on-site execution and operational coordination for assigned cities and shows. This role ensures efficient labor utilization, financial oversight, and seamless cross-functional collaboration to deliver best-in-class service and quality to corporate exhibit customers. The position serves as a key operational liaison between internal teams, field services, and customers to ensure successful show execution from planning through post-show reporting.
This position will support our Event & Exhibit Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. This position is based out of Lanham, MD.
Essential Duties & Responsibilities
- Collaborates with the Field Service team on resource allocation needs for assigned city or show.
- Effectively manages on site assignments to ensure actual labor hours align with pre-show labor projections.
- Supports reporting and financial management efforts of exhibit ops cost center.
- Acts as a liaison between Growth/CSS and the customer when required.
- Supports and conducts the training and development efforts of the Exhibit Ops Team.
- Manages and Tracks Third Party services for Corporate Account Exhibit Customers.
- Develops, updates and maintains accurate onsite production schedules.
- Exhibits a broad understanding of show site operations, venue offerings and local union jurisdictions.
- Cross functionally Collaborates with internal departments to understand operational project scope.
- Prepares change order and post show reporting.
- Responsible for and abides by all on site safety regulations.
- Develops and maintains show files for year over year reference.
- Manges time tracking and utilization reporting in workfront.
- Provide Best in Class Service and Quality to our customers.
- This role will supervise and lead a team within a given city.
- Perform other duties as assigned.
Education & Experience
- Bachelor’s degree preferred or equivalent experience in event industry roles.
- 8 years of Exhibit and/or Event industry experience.
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
#LI-Hybrid