What are the responsibilities and job description for the Service & Warranty Coordinator position at Freeman Boatworks?
Description
Freeman Boatworks builds some of the most respected offshore fishing boats in the world, and we’re looking for a Service & Warranty Coordinator who thrives in a highly customer-focused environment. This role is the front line of our service operation—you’ll be the first point of contact for owners, helping capture accurate information, keep requests moving, and ensure our technicians have everything they need to support the Freeman ownership experience.
If you enjoy problem-solving, communicating clearly, and keeping multiple moving parts organized, this is an excellent opportunity to support our customers and help maintain the level of service Freeman is known for.
What You’ll Do
· Serve as the primary contact for customer service and warranty inquiries
· Intake, track, and route service & warranty requests to the appropriate technicians
· Maintain the service calendar and schedule on-site or in-house repairs
· Communicate clearly with customers regarding timelines, next steps, and required documentation
· Create and maintain service tickets, repair orders, and warranty files
· Follow up with customers to ensure issues are resolved and satisfaction is documented
· Coordinate with the Service & Warranty Technician team to prioritize workload and deadlines
· Gather and organize photos, notes, and supporting documents needed for warranty claims
· Assist with parts ordering and tracking related to service and repair work
· Prepare basic reports on service volume, response times, and common issues
· Represent Freeman Boatworks with professionalism and a customer-first mindset
What We’re Looking For
• 1–3 years of experience in coordination, customer service, or service/warranty support
• Marine or boating industry experience required to be successful in this role (marine service writer experience is a big plus)
• Strong organizational skills with the ability to manage multiple requests at once
• Ability to quickly learn boat systems, terminology, and service workflows
• Positive, team-oriented attitude and the ability to stay calm under pressure
• Proficient with email, scheduling tools, and basic office software
• Strong attention to detail and accuracy in documentation
What We Offer
· Competitive compensation
· Comprehensive benefits: medical, dental, vision, company-paid life & disability more!
· 401(k) with company match
· Paid time off and holidays
· A collaborative, people-focused workplace built on craftsmanship and innovation
Please note: Employment with Freeman Boatworks is contingent upon the successful completion of a background check and drug screening.