What are the responsibilities and job description for the Warranty & Production Support Technician position at Freeman Boatworks LLC?
Description
Freeman Boatworks builds some of the most respected offshore fishing vessels in the world. We are seeking a hands-on, technically-capable individual who can close the loop between production, quality, and warranty. This hybrid role handles customer warranty repairs, performs on-site diagnostic and technical service work, and identifies recurring issues in production — ensuring those problems are solved permanently at the source.
This is a high-impact position for someone who understands boat systems, enjoys problem-solving, and wants to play a critical role in elevating both the Freeman ownership experience and the internal quality of every boat we build.
What You’ll Do
Warranty & Service Responsibilities
- Perform in-house and field warranty repairs and technical service work on Freeman vessels
- Diagnose mechanical, electrical, plumbing, rigging, and structural issues reported by owners
- Document findings, resolutions, photos, and parts used for each ticket
- Communicate with customers regarding repair expectations, timelines, and follow-up
- Review warranty trends and help ensure work is completed to Freeman standards
- Assist with parts ordering and tracking for warranty and repair work
Production Support & Problem Prevention
- Serve as the bridge between warranty and production by identifying recurring issues
- Troubleshoot production-line problems when they arise and support departments with real-time solutions
- Work directly with department supervisors to eliminate root causes of rework and warranty claims
- Assist engineering with feedback on failure modes, installation improvements, and design adjustments
- Provide technical documentation, photos, and notes to help update work instructions and SOPs
- Participate in quality audits and first-article inspections for new models or updated processes
Continuous Improvement & Technical Expertise
- Analyze warranty data to recommend long-term corrective actions
- Help develop best-practice procedures for installation, rigging, and system integration
- Collaborate with engineering, lamination, assembly, rigging, and finishing to improve reliability
- Support cross-functional teams working to reduce rework, improve build consistency, and enhance overall product durability
What We’re Looking For
- 2–5 years of experience in marine service, warranty repair, boat rigging, or technical troubleshooting
- Strong understanding of saltwater boat systems — electrical, rigging, plumbing, hardware, composite knowledge a plus
- Ability to diagnose problems independently and perform high-quality repairs without supervision
- Strong documentation, communication, and organizational skills
- Ability to work comfortably on the production floor and interact with supervisors, technicians, and engineers
- Positive, customer-first attitude with the ability to remain calm and professional
- Proficiency with basic office software for ticketing and documentation
- Lean/continuous improvement mindset is a major plus
What We Offer
- Competitive compensation
- Comprehensive benefits: medical, dental, vision, company-paid life & disability more!
- 401(k) with company match
- Paid time off and holidays
- A collaborative, people-focused workplace built on craftsmanship and innovation
Please note: Employment with Freeman Boatworks is contingent upon the successful completion of a background check and drug screening.
