Sales Administrator

SUMMARY:

An internal sales administrator position to actively manage the FreeFlight Systems order administration activities and ensure growth to the products business.   This position requires product sales support to a range of customers including Airlines, OEMs, MROs, Distributors and End Users.  The successful candidate will work closely with the Area Sales Managers, Business Development Managers, Technical Support, Operations departments to provide the best service and solutions possible to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary point of contact internally for all customer quotations and processing sales orders sales utilizing CRM and the company ERP system
• Manage, monitor and track customer requests to include but not limited to Hubspot, Customer Portals, Sales team email, telephone and other social media queries
• Supports sales consultatively and makes recommendations to customers for best-fit options with feedback and consideration from Customer Support (technical support) and the Area Sales Management team
• Responsible for following up on customer enquiries as well as understanding customers’ demands for solutions across company Products & Services with ability of closing of the sale
• Responsible for data integrity and accuracy of the data analytics to ensure data driven decision making for senior leadership can be relied upon
  • Creating and producing company reports that track leads, opportunities, quotes and orders using multiple mediums including but not limited to:
    • CRM Dashboard
    • Excel
    • PowerPoint
    • Word
    • E-mail (Outlook)
    • Oral Presentation / Video / Phone / Text
• Continuous improvement projects as assigned.
• Advanced analytical and problem-solving skills
• Ability to effectively communicate with clients and staff members
• Ability to analyze consumer data to optimize sales efforts

• Will be periodically required to perform other duties as directed and assigned

EDUCATION AND/OR EXPERIENCE

• Minimum 1-2 years relevant experience in an administrative position
• A background or interest in the aviation/avionics industry.

LANGUAGE SKILLS

The applicant must possess the ability to write routine reports and correspondences.

OTHER KNOWLEDGE, SKILLS AND ABILITIES 

Candidates must have a strong command of computer desktop tools such as MS Office (Excel, Word, PowerPoint, Outlook) to assist in completing essential duties. Effectively demonstrates strong written and verbal communication skills. Must have a willingness to constantly be learning. Syteline experience is a preferred but not required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ADDITIONAL REQUIREMENTS:

• Ability to travel domestically 10-20%.

PERFORMANCE ATTRIBUTES & COMPETENCIES:

Leadership

• Vision & Strategic Thinking: Clear vision for the possible…thinks ahead about outcomes.
• Energy: Exhibits strong desire to achieve success.
• Problem-Solver: Objectively and logically recognizes and solves problems.

Interpersonal & Teamwork

• Team Player: Reaches out to overcome walls; overcomes "we-they" relationships; approachable and earns respect for focus on "company" interests.
• Communication: Speaks confidently and effectively in one-on-one, team and public settings; writes clearly and concisely.
• Persuasive: Exhibits persuasiveness in changing situations and effectively finds win-win solutions.

Personal & Intellectual

• Integrity: Sets example; does not ethically cut corners; earns trust and respect.
• Intelligence: A "quick study" demonstrates the ability to absorb new information rapidly.
• Leading-Edge: Constantly looking for best practice benchmarks.

PHYSICAL DEMANDS

While performing the duties of this job, the person is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The person must occasionally lift and/or move up to 30lbs. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to see, hear and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

WORK ENVIRONMENT

While performing the duties of this job, the person is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is occasionally high.

FreeFlight Systems & Flight Data Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.