Sr. Business Application Admin - NetSuite

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

We are currently seeking an experienced Sr. Business Applications Admin – NetSuite to maintain and improve our system landscape. This is a full-time salaried position. You will join a team of engineers performing various tasks to solve basic and complex problems with creative solutions. You will have direct ownership of your work, be self-sufficient, and have opportunities to work with many different technologies and grow your technical skills. Special projects will be assigned based on company needs and priorities. You will be rewarded for working smart, communicating effectively, creativity, and innovative problem solving.  

In this role, you will have multiple responsibilities including project deliverables, technical support, and system administration for business-critical applications. Additionally, you will be working with various departments as your stakeholders to support their requests, system enhancements, design, implementation, and daily support. 

• Lead the evaluation, design, and implementation of AI/ML solutions, integrating models (e.g., LLMs, predictive analytics) into enterprise applications to improve efficiency and decision-making
• Design, develop, support and maintain integrations using Boomi and Celigo, enabling seamless data synchronization between NetSuite and external system
• Provide technical guidance and administration of Netsuite ERP
• Work with 3rd party Oracle Netsuite Vendors and integrators
• Understanding of Java script and usage of Netsuite APIs
• Provide technical support and administration of Zendesk
• Scripting for data inputs and outputs assisting in custom fields and changes
• Connecting and support integrations, 3rd party modules, and add ons to Atlassian, Netsuite, Zendesk
• Coordinating technical and project efforts among vendors and integrators
• Provide strong customer service communication to internal stakeholders
• Perform regular data audits and resolve data integrity issues
• Gain feedback from customers and apply to new requirements
• Assessment of new tools and integrations in support of operational efficiencies
• Design and implementing searches, reports, dashboards and process monitoring
• Be involved in all phases of a project: requirement gathering/analysis, gap identification, solution architecture/design, development, configuration, validation, quality control, documentation and training
• Provide support to users and maintain proper system access; and support end user technical requests. Monitor end-user usage of systems, tracking performance, performing daily administrative and support tasks and maintaining and dating system documentation

• BS/BA Degree or equivalent experience 
• 5 years of ERP/CRM administration experience 
• 2 years with NetSuite and implementing API integrations 

• Familiarity with ITSM tools like Zendesk, ServiceNow, or Jira 
• Experience with creating and maintaining documentation in Confluence 
• Proficiency in REST API scripting, with knowledge of Boomi and Celigo integrations 
• Desired: NetSuite SuiteFoundation Certification 
• Experience with Salesforce is a plus 

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.