What are the responsibilities and job description for the Front Desk Receptionist/Office Assistant position at Freedom Wellness and Aesthetics?
Job Summary
Freedom Wellness & Aesthetics is a boutique patient-centered medical spa in Delray Beach specializing in advanced aesthetics, wellness, and medical weight loss. We pride ourselves on delivering a VIP experience with heart — blending clinical excellence with warmth, integrity, and exceptional service.
We are growing and looking for a polished, high-energy Front Desk Receptionist / Patient Coordinator to be the welcoming face and voice of our practice.
Position Overview
This role is the heartbeat of the front office. You will manage patient scheduling, provide concierge-level service, support daily operations, and ensure every client feels valued from the moment they walk through our doors.
If you are organized, proactive, personable, and thrive in a fast-paced luxury environment — this may be the perfect fit.
Key Responsibilities
- Greet patients with professionalism and warmth
- Manage scheduling, confirmations, and rescheduling through EMR system (Moxie Suite experience preferred)
- Handle phone calls, text communications, and patient inquiries
- Check-in/check-out patients and process payments
- Maintain accurate patient records
- Support membership enrollments and treatment plan coordination
- Assist with retail sales and product recommendations
- Ensure front desk area remains organized and presentation-ready
- Collaborate with clinical team to maintain seamless patient flow
- Utilize computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.
Qualifications
- Minimum 1–2 years front desk experience (medical spa, aesthetics, or medical office preferred)
- Strong communication and customer service skills
- Comfortable discussing treatments, pricing, and memberships
- Sales-minded with ability to educate patients confidently
- Highly organized and detail-oriented
- Professional appearance and demeanor
- Proficient with scheduling software and basic office systems
What We’re Looking For
- A team player with a positive attitude
- Someone who takes initiative and solves problems proactively
- A polished communicator who can represent a luxury brand
- A candidate who values professionalism, discretion, and patient confidentiality
Schedule
Full-time position: 9 AM to 6PM
Some evenings and occasional Saturdays may be required
Compensation
Competitive hourly pay (based on experience)
Performance-based bonuses available
Opportunities for growth within the practice
Why Join Freedom Wellness & Aesthetics?
- Supportive, team-oriented culture
- Growth-focused environment
- Opportunity to work in a high-end, rapidly expanding practice
- Employee treatment perks
To apply, please submit your resume along with a brief paragraph explaining why you would be a great fit for our team.
We look forward to meeting you!
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Professional development assistance
- Referral program
Work Location: In person
Salary : $15 - $25