Call Center Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

About Freedom Motors USA

Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.

Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage!

What you'll do:

• Respond to inbound sales inquiries via phone, email, and live chat.
• Make outbound calls to potential customers to generate new leads and sales opportunities.
• Create and maintain long-lasting relationships with customers.
• Qualify leads based on customer needs, budget, and timeline.
• Follow up with leads and maintain regular communication to move them through the sales funnel.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Verify and update existing customer information.
• Identify and escalate priority issues.
• Document call information according to standard operating procedures.
• Route calls as appropriate and per standard operating procedure.
• Complete daily tasks by the end of each business day.
• Consistently meet or exceed daily, weekly and monthly metric goals.
• Collaborate with the sales team to ensure a seamless customer experience.
  
  
  

What you’ll need:

• Bachelor's Degree required.
• Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment.
• Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment.
• Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive.
• Strong computer skills and exceptional verbal and written communication skills.
• Ability to maintain a professional and positive attitude at all times.
  
  
  

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.