What are the responsibilities and job description for the Service Development Director position at Freedom Behavioral?
NOTE: this position is currently filled. However, it is the policy of Freedom Behavioral to continue to take applications so that we can ensure there is no disruption in patient care if a vacancy occurs.
JOB TITLE: Social Service Director
DEPARTMENT: Service Development
REPORTS TO: Administrator
SUPERVISES: Service Development Representatives
FLSA STATUS: Exempt Position
LOF Support: LOF1
Position Summary
The Service Development Director (SDD) is responsible for the Implementation of Business and Marketing Plans for the facility. Establishes strategic marketing plans to achieve the facility's objectives. Manages the marketing department's operating budgets and plans by territory. The Service Development Director collects information from referring professionals or facilities then meets with potential patients and conducts pre-admission screenings as a liaison between the source and hospital to obtain detail information in determining admission eligibility. The Service Development Director assists with care alternatives for patients and families that don’t meet the Hospital's level of care requirements or program services. The Service Development Director communicates results of the prescreening process and recommendations to the patient/family and referral source per company policy. This position is active in the community development of services. The SDD leads the Service Development Representatives and are available for consultative and provide educational services throughout the month. The Service Development Department promotes mental health prevention awareness. The SDD develops positive relationships with community resources and networks to provide a seamless continuum of care and maintain positive collaborative relationships. The ultimate goal of this position is to improve overall community education for all mental health needs and patients referred to the organization.
Working Conditions
Work environment characteristics are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform essential job functions. While performing the duties of this job, the employee may occasionally be exposed to
fumes or airborne particles. The noise level in the work environment may be moderate to high. The work environment
may include chemicals used for cleaning, and have dust, mist, and stream generated in housekeeping tasks. This is a
smoke-free workplace. Work requires spending approximately 75% or more of the time inside a building that offers
protection from weather conditions but not necessarily from temperature changes.
Physical Requirements
Must be able to stand on feet for moderate periods of time, standing could be as high as 60-80% per working shift per day. Must be able to sit for extended periods of time, at least 4 hours. A certain amount of walking and standing are often necessary to carry out job duties. Lifting/carrying may exceed 10 pounds.
Additional work environment characteristics may include performing repetitive tasks/motion, and hearing alarms,
telephone, and normal speaking voice. Stress is identified as a job hazard resulting from a hectic environment
with frequent interruptions. The environment alone presents a certain amount of risk servicing psychiatric patients
in acute and crisis needs.
The Position Also Requires
Reaching Extending the hands and arms in any direction.
Handling Seizing, holding, grasping, turning, or otherwise working with the hand or hands.
Fingering Picking, pinching, and otherwise working with the fingers primarily.
Feeling Perceiving such attributes of objects and materials as size, shape, temperature or texture by
means of receptors in the skin, particularly those of the fingertips.
Talking Expressing or exchanging ideas by means of the spoken word.
Hearing Perceiving the nature of sounds by the ear.
Seeing Obtaining impressions through the eyes of the shape, size, distance, motion, or other
characteristics of objects. The major visual functions are: (a) acuity – far and near; (b) depth
perception; (c) field of vision; (d) accommodation; (e) color vision.
Exposure Category: Category II (tasks involve potential for exposure to blood, bodily fluids, or tissues.)
Preferred Knowledge, Skills, And/Or Experience Required
Education: Bachelor of Science Degree in Marketing preferred, or Business Development Experience with
a focus on healthcare.
License: N/A
Experience: A minimum of two (2) years' experience in Sales or Development in healthcare and/or medical
industry is required.
Proven experience in marketing/sales/customer service and or a clinical educator.
Accustom using mobile tools and applications
Acquired ability to observce goals as minimum standards and always strives to exceed minimum standards
Proficient knowledge of tablets and smart phones
Effective verbal communication skills
Effective organizational skills
Effective interpersonal skills
Analytical problem solving skills
Ability to read and comprehend written instructions; ability to follow verbal instructions
Proficient knowledge of PC computers
Basic understanding of medical and psychiatric diagnoses and conditions
Certificates, Licenses, And/Or Registrations Required
Photo ID
Social Security Card/Driver’s License
Primary Source Verification of education
Copy of clinical license if applicable
CPR
Behavioral Management Training
JOB TITLE: Social Service Director
DEPARTMENT: Service Development
REPORTS TO: Administrator
SUPERVISES: Service Development Representatives
FLSA STATUS: Exempt Position
LOF Support: LOF1
Position Summary
The Service Development Director (SDD) is responsible for the Implementation of Business and Marketing Plans for the facility. Establishes strategic marketing plans to achieve the facility's objectives. Manages the marketing department's operating budgets and plans by territory. The Service Development Director collects information from referring professionals or facilities then meets with potential patients and conducts pre-admission screenings as a liaison between the source and hospital to obtain detail information in determining admission eligibility. The Service Development Director assists with care alternatives for patients and families that don’t meet the Hospital's level of care requirements or program services. The Service Development Director communicates results of the prescreening process and recommendations to the patient/family and referral source per company policy. This position is active in the community development of services. The SDD leads the Service Development Representatives and are available for consultative and provide educational services throughout the month. The Service Development Department promotes mental health prevention awareness. The SDD develops positive relationships with community resources and networks to provide a seamless continuum of care and maintain positive collaborative relationships. The ultimate goal of this position is to improve overall community education for all mental health needs and patients referred to the organization.
Working Conditions
Work environment characteristics are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform essential job functions. While performing the duties of this job, the employee may occasionally be exposed to
fumes or airborne particles. The noise level in the work environment may be moderate to high. The work environment
may include chemicals used for cleaning, and have dust, mist, and stream generated in housekeeping tasks. This is a
smoke-free workplace. Work requires spending approximately 75% or more of the time inside a building that offers
protection from weather conditions but not necessarily from temperature changes.
Physical Requirements
Must be able to stand on feet for moderate periods of time, standing could be as high as 60-80% per working shift per day. Must be able to sit for extended periods of time, at least 4 hours. A certain amount of walking and standing are often necessary to carry out job duties. Lifting/carrying may exceed 10 pounds.
Additional work environment characteristics may include performing repetitive tasks/motion, and hearing alarms,
telephone, and normal speaking voice. Stress is identified as a job hazard resulting from a hectic environment
with frequent interruptions. The environment alone presents a certain amount of risk servicing psychiatric patients
in acute and crisis needs.
The Position Also Requires
Reaching Extending the hands and arms in any direction.
Handling Seizing, holding, grasping, turning, or otherwise working with the hand or hands.
Fingering Picking, pinching, and otherwise working with the fingers primarily.
Feeling Perceiving such attributes of objects and materials as size, shape, temperature or texture by
means of receptors in the skin, particularly those of the fingertips.
Talking Expressing or exchanging ideas by means of the spoken word.
Hearing Perceiving the nature of sounds by the ear.
Seeing Obtaining impressions through the eyes of the shape, size, distance, motion, or other
characteristics of objects. The major visual functions are: (a) acuity – far and near; (b) depth
perception; (c) field of vision; (d) accommodation; (e) color vision.
Exposure Category: Category II (tasks involve potential for exposure to blood, bodily fluids, or tissues.)
Preferred Knowledge, Skills, And/Or Experience Required
Education: Bachelor of Science Degree in Marketing preferred, or Business Development Experience with
a focus on healthcare.
License: N/A
Experience: A minimum of two (2) years' experience in Sales or Development in healthcare and/or medical
industry is required.
Proven experience in marketing/sales/customer service and or a clinical educator.
Accustom using mobile tools and applications
Acquired ability to observce goals as minimum standards and always strives to exceed minimum standards
Proficient knowledge of tablets and smart phones
Effective verbal communication skills
Effective organizational skills
Effective interpersonal skills
Analytical problem solving skills
Ability to read and comprehend written instructions; ability to follow verbal instructions
Proficient knowledge of PC computers
Basic understanding of medical and psychiatric diagnoses and conditions
Certificates, Licenses, And/Or Registrations Required
Photo ID
Social Security Card/Driver’s License
Primary Source Verification of education
Copy of clinical license if applicable
CPR
Behavioral Management Training