What are the responsibilities and job description for the SERVICE DEVELOPMENT REPRESENTATIVE- WHITE TERRITORY position at Freedom Behavioral Hospital of Greenville?
Position Summary
Freedom Behavioral Hospital of Greenville is currently accepting resumes for a Service Development Representative to support the growth of our inpatient and outpatient programs. This role is responsible for developing and maintaining referral relationships within the community and serving as a liaison between the hospital, healthcare providers, and referral sources to ensure patients receive timely and appropriate access to services.
The Service Development Representative collaborates with the Medical Director, Program Administrator, clinical leadership, and community partners to educate stakeholders on available programs and to support smooth transitions of care across all levels of clinical intensity.
Essential Functions
The Service Development Representative will:
- Develop and maintain referral relationships with hospitals, physicians, clinics, social service agencies, and community partners
- Serve as a conduit of information between Freedom Behavioral and referral sources
- Educate community providers on hospital services, programs, and admission processes
- Identify community and staff educational needs and support development of an annual education calendar
- Conduct in-service trainings and presentations for community and healthcare partners
- Support case management functions within the community
- Facilitate smooth transitions of care between different levels of clinical intensity
- Prospect assigned territory to identify new referral opportunities
- Track and report referral activity and outreach using web-based applications
- Meet or exceed monthly referral and growth goals
- Maintain professional relationships and represent the hospital in a positive, ethical, and professional manner
Required Qualifications
Education
- Bachelor’s degree in Marketing, Business Development, Healthcare Administration, or a related field preferred
- Equivalent healthcare marketing or development experience may be considered
Experience
- Minimum of two (2) years of experience in healthcare sales, development, admissions, or referral management
- Experience in marketing, sales, customer service, or clinical education strongly preferred
Knowledge, Skills & Abilities
- Ability to present hospital services professionally to physicians, clinicians, and referral sources
- Strong relationship-building and communication skills
- Ability to prospect and grow a defined geographic territory
- Comfortable working with performance metrics and monthly goals
- Proficient with Microsoft Word, Excel, and web-based reporting tools
- Skilled in the use of tablets, smartphones, and mobile applications
- Highly organized, self-motivated, and goal-driven
Additional Requirements
- Valid driver’s license
- Proof of insurance
- Dependable transportation
- Ability to travel daily within assigned territory
- Professional appearance and conduct
Equal Opportunity Employer
Freedom Behavioral Hospital of Greenville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in accordance with federal, state, and local laws.