Customer Service Representative - CALL CENTER CSR

Customer Service Representative (CSR) – High Volume Call Center

Freedom Air and Plumbing

Location: Rockledge, FL 32955

Schedule: Full-Time | Monday–Friday 12 noon - 8pm, plus weekends as needed

Compensation: $17.00/ Hour Incentives - Potential to earn up to 20/hr

About us:

Freedom Air & Plumbing proudly serves Rockledge and Florida’s Space Coast with reliable residential HVAC services. We specialize in air conditioning and heating repair, replacement, and maintenance—delivering fast, professional service our customers can trust. As part of a growing home services platform, we combine strong local roots with the resources and stability of a larger organization, offering career growth, ongoing training, and a team-focused culture.

Why Join Us?

• Competitive hourly pay weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You’ll Do

The Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company.

Call Center experience is preferred!

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Accurately collect and enter all necessary customer information into the service database
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• Receptive to coaching for improved performance
• Able to work a flexible schedule including evenings, weekends and holidays shift
• High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE