Help Desk Technician

Job Summary

We are seeking a dynamic and proactive Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware, software, and network issues. Your energetic approach will help ensure seamless technology operations across the organization, empowering users to work efficiently and confidently. This position offers an exciting opportunity to develop your technical skills while delivering exceptional customer support in a fast-paced environment.

Responsibilities

• Respond promptly to user inquiries via help desk systems, providing clear guidance and troubleshooting support for hardware, software, and network problems.
• Diagnose and resolve issues related to computer hardware, operating systems (Windows, Linux), and peripherals such as mobile devices and printers.
• Manage user accounts and permissions through Active Directory management tools, ensuring security protocols are maintained.
• Troubleshoot network connectivity issues involving TCP/IP protocols, DNS configurations, VPN access, firewalls, and other IT infrastructure components.
• Support desktop support activities including installing, configuring, and maintaining computer hardware and software across various operating systems.
• Document all support interactions accurately within customer support ticket management systems for tracking and follow-up purposes.
• Collaborate with team members on complex technical troubleshooting tasks involving network troubleshooting, server management (Windows Server), and equipment diagnostics.

Requirements

• Proven experience in technical support or help desk roles with a strong understanding of help desk systems and customer service principles.
• Proficiency in Microsoft Office applications and familiarity with computer networking concepts such as TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
• Hands-on experience supporting Windows (including Windows Server) and Linux operating systems; knowledge of operating system installation, configuration, and troubleshooting is essential.
• Strong analysis skills with the ability to diagnose hardware failures or software conflicts efficiently.
• Excellent communication skills to clearly explain technical issues to non-technical users while maintaining professionalism under pressure.
• Ability to troubleshoot equipment issues including desktops, laptops, mobile devices, printers, and other peripherals effectively.
• Knowledge of Active Directory management for user account setup and security access control is highly desirable.
• Familiarity with IT infrastructure components such as DNS configuration, network switches, routers, TCP/IP protocols, and firewall management is preferred.
• A proactive attitude with the motivation to learn new technologies continually while delivering outstanding customer support.

Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical expertise combined with your passion for helping others will make a real difference every day.

Pay: $27.00 - $29.57 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule

Work Location: In person

Salary : $27 - $30