Implementation Project Manager

Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

The Role

We are seeking an Implementation Project Manager to lead client program implementations from executed Statements of Work through full technical and operational launch. This role is responsible for end-to-end delivery of complex, large-scale client programs, coordinating execution across cross-functional internal teams and external stakeholders. The position ensures launch readiness, adherence to timelines, and fulfillment of contractual commitments while supporting long-term client partnership objectives.

This role oversees multiple concurrent initiatives, ranging from large, multi-workstream implementations to smaller expansions with existing partners. Responsibilities include managing technical integrations, operational setup, communications planning, and collaboration with third-party partners such as health plans, PBMs, and pharmacies. The Implementation Project Manager maintains strong project governance, manages scope changes, and provides regular updates to leadership and clients, playing a critical role in driving successful launches, client satisfaction, and scalable delivery operations.

What You'll Do

• Own end‑to‑end delivery of large, multi‑workstream client implementation projects.
• Coordinate technical integrations, operational setup, communications, and pharmacy network onboarding.
• Serve as primary point of coordination across cross‑functional internal teams and external partners (health plans, PBMs, pharmacy offices).
• Establish and maintain structured project cadence (daily, weekly, monthly) and lead cross‑functional project meetings.
• Monitor project execution, identify risks or issues, and drive mitigation and escalation as appropriate.
• Ensure adherence to contractual scope, timelines, and strategic client partnership objectives.
• Provide routine project status reporting to internal leadership and client executives.
• Support scope changes and revisions to statements of work as needed.
• Oversee smaller launches and expansions with existing client partners.
  
  

What We're Looking For

• Bachelor’s degree in a relevant field (e.g., pharmacy operations, systems engineering, operations research, software development).
• Healthcare industry experience, preferably supporting health plan operations, pharmacy operations, or pharmacy claims.
• 3 years of program or project management experience, with demonstrated ownership of scope, schedule, and cost.
• Familiarity with agile project management tools (e.g. Jira, Trello, Confluence) preferred.
• Experience with traditional project management tools (e.g. Microsoft Project, Smartsheet) preferred.
• Functional understanding of SQL and basic BI tools preferred.
• Strong understanding of prior authorization and pharmacy claims processes, including supporting data structures.
• Ability to lead and facilitate both tactical working sessions and executive‑level meetings.
• Experience operating in both waterfall and agile delivery environments.
  
  

Life at FMH

Working at FMH means being part of a people-first culture where collaboration and balance matter. Our employee-led Culture Club helps foster connection through team events, volunteer opportunities, and both virtual and in-person social activities.

Benefits & Perks

We believe taking care of our employees isn’t just a perk - it’s a responsibility. We intentionally invest in benefits that support the whole person, reduce real‑life stress, and reflect a culture that truly puts people first. We are committed to providing thoughtfully designed benefits including:

• 100% employer‑paid medical, dental, and vision premiums for individual coverage, with additional support for employees who cover dependents
• Employer funded HSA contributions — we cover 100% of the individual deductible (and a significant amount for families) over the plan year
• Paid Parental Leave — thoughtfully provided so both parents can bond with their new child during this meaningful season of life
• 401(k) with company match, supporting long‑term financial wellbeing
• Onsite & Transportation Support — Employees may receive fully subsidized onsite parking or pre‑tax commuter FSA contributions.
• Dependent Care FSA, allowing employees to save pre‑tax dollars for childcare expenses
• Employer‑paid short and long‑term disability
• Optional employee‑paid protection benefits
• A truly remarkable culture - supportive, inclusive, and deeply committed to growth, belonging, and doing meaningful work together
  
  

Benefit eligibility is subject to employment status.

Why FMH

FMH is building infrastructure that helps simplify one of the most complex areas of healthcare. Team members have the opportunity to do meaningful work, operate with high levels of ownership and autonomy, and help shape how the organization scales during a critical stage of growth.

FMH is proud to be an Equal Opportunity Employer

We are committed to building a diverse, equitable, and inclusive workplace and encourage all qualified individuals to apply. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to anything else.

FMH is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or accommodation due to a disability, please contact us and we will work with you to meet your needs.