What are the responsibilities and job description for the Systems Administrator position at Free Fly Apparel?
About Free Fly:
Free Fly Apparel is a Charleston, SC-based performance clothing company specializing in unique bamboo material blends. Before launching in 2011, we spent over two years of research and development to come up with the softest performance fabrics imaginable. Our design philosophy is anchored in fun and adventure while superior design and craftsmanship remains our focus. Whether you're on the water, exploring the mountains or hitting the gym, we're confident this will quickly become your favorite shirt. Free Fly's products are sold throughout 1,000 specialty stores and they are also available through our website at www.freeflyapparel.com.
Free Fly Apparel is seeking a Systems Administrator to support and maintain the company’s core business systems, with a primary focus on NetSuite (ERP) and Power BI (analytics). This role is responsible for monitoring system performance, ensuring data accuracy, and generating reliable reports that help teams across Operations, Finance, Planning, eCommerce, and Wholesale work efficiently. The Systems Administrator will play a key role in troubleshooting issues, implementing process improvements, and supporting day-to-day workflows to keep systems running smoothly. This role is based in Charleston, SC.
Job Tasks And Responsibilities
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Free Fly Apparel is a Charleston, SC-based performance clothing company specializing in unique bamboo material blends. Before launching in 2011, we spent over two years of research and development to come up with the softest performance fabrics imaginable. Our design philosophy is anchored in fun and adventure while superior design and craftsmanship remains our focus. Whether you're on the water, exploring the mountains or hitting the gym, we're confident this will quickly become your favorite shirt. Free Fly's products are sold throughout 1,000 specialty stores and they are also available through our website at www.freeflyapparel.com.
Free Fly Apparel is seeking a Systems Administrator to support and maintain the company’s core business systems, with a primary focus on NetSuite (ERP) and Power BI (analytics). This role is responsible for monitoring system performance, ensuring data accuracy, and generating reliable reports that help teams across Operations, Finance, Planning, eCommerce, and Wholesale work efficiently. The Systems Administrator will play a key role in troubleshooting issues, implementing process improvements, and supporting day-to-day workflows to keep systems running smoothly. This role is based in Charleston, SC.
Job Tasks And Responsibilities
- Serve as the primary point person for all system-related questions, issues, and improvements
- Administer and support core systems including NetSuite, Power BI, Shopify, 3PL integrations, EDI, Celigo, and communication platforms
- Build, maintain, and optimize NetSuite workflows, saved searches, permissions, roles, and configurations
- Develop, maintain, and improve Power BI dashboards and data models for reporting across departments
- Ensure data integrity across ERP, reporting tools, and integrations
- Coordinate with 3rd-party technology partners (ERP consultants, BI developers, WMS teams, integration partners)
- Support system-related troubleshooting including integrations, data flow issues, and reporting discrepancies
- Document workflows, SOPs, and system configurations to support internal adoption
- Lead system-related projects including module implementations, new integrations, and process automation
- Support cybersecurity best practices and user permission reviews as part of system governance
- Manage system access, user provisioning, and role-based controls
- Act as point person for internal IT related requests – coordinating with 3rd party IT services as needed
- Bachelor's degree or equivalent experience in Operations, Information Systems, Business Analytics, or related field
- 2-3 years of hands-on NetSuite experience (admin-level preferred)
- 2-3 years of experience building Power BI dashboards, data models, and DAX formulas
- At least 2 years of experience managing data warehouse/lake environment (or 3rd party like Redshift)
- Experience in apparel, retail, eCommerce, or CPG strongly preferred
- Experience supporting system integrations (API, middleware, or ETL tools)
- Understanding of ERP processes including order-to-cash, procure-to-pay, and inventory workflows
- Experience working with Shopify, 3PLs, WMS platforms, or EDI connections is a plus
- Strong understanding of Suite Scripts and application within ERP
- Strong troubleshooting skills and ability to collaborate cross-functionally
- Strong understanding of business system workflows and data architecture
- Ability to communicate technical concepts to non-technical stakeholders
- Analytical mindset with strong problem‑solving capabilities
- Experience building and maintaining robust reporting infrastructure
- Ability to manage multiple priorities and deliver scalable solutions
- Strong organizational and project management skills
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