What are the responsibilities and job description for the Box Office Intern position at Frederick Keys?
Start Date: April/May 2026
End Date: September 2026 (school schedule permitting)
Compensation: Unpaid; College Credit
Job Description
The Frederick Keys Box Office Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Box Office Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, sports ticket sales.
The Frederick Keys Box Office Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Box Office Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, sports ticket sales.
QUALIFICATIONS
- College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Business Management or Sales
- Thorough knowledge of the Microsoft Suite (Word, Excel, and PowerPoint)
- Ability to uphold company and Attain customer service standards
- Individual must be energetic, enthusiastic, and a dedicated team player
- Excellent interpersonal skills
- Ability to work event nights, weekends, and holidays as required
- Excellent written and verbal communication skills
- Ability to pay attention to details
GENERAL RESPONSIBILITIES
- Assist in preparation of gameday ticketing needs
- Gain knowledge and experience in servicing group and individual tickets
- Gain experience in clear and friendly phone manners
- Work Frederick Keys home games as directed by the Box Office Manager
- Spend time shadowing and learning from Box Office Manager
- Represent the organization, as needed, at outside events and appearances
- Place group events, season ticket plans, and individual ticket purchases into TicketReturn
- All other duties assigned by Box Office Manager, Senior Marketing and Game Day Manager, and General Manager of the Keys
GAME DAY RESPONSIBILITIES
- Assist with the preparation of the Box Office for game day.
- Assist in working Box Office windows
- Assist in tracking and documentation of redeemed vouchers and codes
- Engage with fans and ensure top customer service at Box Office
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.