ED Registration - Supervisor Patient Access Full-time

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example of Essential Functions:

Leadership

• Managing Employee Performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations and provides ongoing feedback and support as employees strive to achieve expectations.  Engages in two-way conversations throughout the year that ensure an up-to-date understanding of expectations, and performance gaps and actions required to close any gaps.
• Empowering Employees – Empowers others in an intentional manner that accepts the risk of mistakes while focusing on the benefits.  Allows other to find their way, yet helps when needed.  Uses good judgement related to the level of authority and the amount of leeway to extend to particular individuals.
• Delegating Responsibility – Makes it a practice to delegate responsibility whenever it is appropriate to do so.  Sees to it that employees have the ability, potential, and motivation level to perform delegated work effectively and gives them enough authority to carry out these assignments.

Communication

• Coaching – Provides performance feedback in a timely and effective manner.  Keeps employees informed about what is going well and what needs to be improved.  Such discussions are frequent and clear and also serve to encourage positive behaviors.
• Reconciling Differences – Expresses disagreement of differing points of view in a manner that is nonthreatening and that leaves open the option of finding some middle ground.  Demonstrates awareness that there are times to stand fast and take a firm stand on a particular topic or approach with a consistent focus on building consensus.

Operational Focus

• Establishing Focus – Establishes a clear and realistic sense of direction by clarifying organizational goals as well as how employee roles and responsibilities contribute to them. Ensures that departmental goals match those of the larger organization and that resources are allocated to meet priorities.  Maintains staff motivation and focus on goals and priorities throughout the year.
• Building Team Environment – Establishes an environment that creates incentives for, and eliminates barrios to a team environment.  Articulates common goals, communicates how individual roles contribute to team success and provides both clear direction and sufficient resources while removing or reducing obstacles to team success.

Required Knowledge, Skills and Abilities:

• Must demonstrate a core leadership style designed to promote a team environment where involvement by all levels is promoted to insure consensus of operational efficiencies.  Must conduct themselves in interactions with patients, partners, staff and colleagues in a professional and courteous manner at all times.
• Must have thorough knowledge of medical billing, accounts receivable and third party reimbursement policies.
• Must demonstrate ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management.  Must have the ability to follow verbal and written instructions.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information. 
• Proficiency in the use of computer software, ability to operate a copier, fax machine, 10 key calculator and printer.
• Must demonstrate ability to work independently and with the concurrence of the department team in achieving overall department goals.

Minimum Education, Training, and Experience Required:

• Associate’s Degree in Business, Finance or related filed or equivalent combination of education and experience preferred.
• Two years Supervisory experience in a hospital setting preferred.  
• One years of experience in Medicare, Medicaid and third party billing and appeals process preferred.  Additional coursework in medical and insurance terminology with knowledge of third party regulations preferred.  Must demonstrate ability to make necessary plans to accommodate constantly changing payor regulations.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

_XPerformance of job does not require patient contact

Physical Demands:

Light Work - Lifting up to 20 pounds on an infrequent basis (less than one lift every three minutes and/or carrying up to 10 pounds, or requiring walking or standing to a significant degree (about six [6] hours a day).

Ergonomic Risk Factors:

Repetition:  Repeating the same motion over and over again places stress on the muscles and tendons.  The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture:  Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity.  Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

A. Bloodborne Pathogens Exposure Risk:   Category B – MAY have exposure to blood or body fluids.

Reporting Relationship:

Reports to Manager, Patient Access

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. 

Pay is based on experience, skills and education.   If position is part-time, salary will be pro-rated based on scheduled hours.  The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Salary Range: $50,488 - $70,699

Salary : $50,488 - $70,699