Customer Service Supervisor

Customer Service/Counter Supervisor – Construction Supply Company

Responsibilities:

• Supervise daily counter operations, ensuring excellent customer service and efficient order processing
• Manage and train counter staff; schedule, assign tasks, and monitor performance
• Coordinate closely with warehouse and delivery teams to ensure timely fulfillment of customer orders
• Handle customer inquiries, quotes, and special orders
• Maintain a clean, organized, and well-stocked sales counter
• Support inventory management and product display
• Assist with sales growth through relationship building and product knowledge

Requirements:

• 3 years of experience in construction supply, hardware, or building materials preferred
• Prior supervisory or lead experience required
• Strong leadership, communication, and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (POS systems, inventory software)
• Bilingual (English/Spanish) a plus