What are the responsibilities and job description for the Telecommunications Analyst position at Frederick County Government, Maryland?
JOB INFORMATION
Nonexempt/Exempt (dependent on level); Full-time; 40 hours per week; Monday - Friday; 8:00 a.m. - 4:00 p.m.; full-benefits
This professional position is responsible for cable plant operations, design, analysis, procurement, and implementation of all aspects of the telecommunication network and systems which support almost 4,000 extensions serving Frederick County, City of Frederick, State of Maryland and several municipal government offices/agencies. This includes, but is not limited to, the Avaya telecommunications network and voice messaging platform; tele management software; move/add/changes to SIP and VolP sets, trunking, and E911.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
Total Compensation Package
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
Essential Duties And Job Responsibilities
Qualifications And Requirements
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Telecommunications Analyst I Requirements (Nonexempt $30.3892 - $51.6617):
Additional Requirements
Retirement Plan
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
Health Insurance
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.
Dental Insurance
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment
NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
Flexible Spending Accounts
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Life Insurance
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.
Savings Plan - Deferred Compensation
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.
Educational Reimbursement Program
County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employee's capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.
Employee Assistance Program
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern.
Leave
Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 – 2 years 11 days
2 – 10 years 17 days
10 years 24 days
Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.
Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.
Holidays
The County observes 10 holidays every year and 11 are observed on years of General Elections.
For additional information on Frederick County Government's benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.
01
Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, your application may not be considered further.
Which best describes your level of education?
If you have earned a college degree, was it in a relevant degree field?
Do you have a valid driver’s license?
How many years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field do you have?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
07
Do you have work experience with Avaya Call Manager and Modular messaging?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
09
Do you have work experience with SIP sets and trunking?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
11
Do you have work experience with Cisco networking technology?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
13
Do you have work experience with copper and fiber cablings, terminations and troubleshooting?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
15
Do you have work experience managing telecommunications vendors relationships?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
17
Do you have ethernet, low voltage, and fiber testing tools experience?
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
Nonexempt/Exempt (dependent on level); Full-time; 40 hours per week; Monday - Friday; 8:00 a.m. - 4:00 p.m.; full-benefits
This professional position is responsible for cable plant operations, design, analysis, procurement, and implementation of all aspects of the telecommunication network and systems which support almost 4,000 extensions serving Frederick County, City of Frederick, State of Maryland and several municipal government offices/agencies. This includes, but is not limited to, the Avaya telecommunications network and voice messaging platform; tele management software; move/add/changes to SIP and VolP sets, trunking, and E911.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
Total Compensation Package
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
Essential Duties And Job Responsibilities
- Maintain the operations of the telecommunications network and cable plant
- Maintain telecommunications documentation
- Operate county vehicle to transport tools, equipment and materials to various county buildings; perform cable installation, maintenance, troubleshooting, and emergency response work at distributed locations as required
- Provide telecommunications planning assistance, consultative services, technical support and project management
- Avaya System Manager, Session Manager, Communication Manager, and Aura voicemail move/add/changes and support
- Configuration and management of voice gateways
- Microsoft Teams migration and support
- Lead research and testing, provide cost-benefit analysis and manage deployments of new technologies
- Procure, coordinate, and implement materials necessary to install all inside and outside voice/data cabling for work requests, remodeling and new construction projects as required
- Receive, review, analyze, and process invoices to ensure inventories and charges are correct for all telecommunications service
- Participate in development and administration of budgets involving telecommunications services
- As assigned, function as technical lead and point of contact, on services and projects assigned to IIT Voice Services
- Perform other related duties as required
Qualifications And Requirements
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Telecommunications Analyst I Requirements (Nonexempt $30.3892 - $51.6617):
- Associate’s degree
- Minimum 3 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
- Associate’s degree
- Minimum 5 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
- Bachelor’s degree
- Minimum 3 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
- Bachelor’s degree
- Minimum 6 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
Additional Requirements
- Employees in this classification are designated as Non-Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.
- The position may be considered essential personnel during emergencies and may be required to work to support County operations.
- Ability to maintain County Authorized Driver privileges
- Strong and effective troubleshooting skills
- Demonstrated effective project management skills
- Strong records-management skills, including the ability to review documents, identify/detect potential problems and document their resolution in a thorough and timely manner
- Analyze existing telecommunication costs, services, and networks for planning and developing strategies and applications to improve telecommunications services and/or reduce costs
- Effectively plan and organize work schedule and manage multiple priorities with minimal supervision
- Strong and effective spoken and written (English) communication skills
- Ability to develop and maintain effective working relationships with coworkers, government agencies and the general public
- Work experience with Avaya Call Manager and Modular Messaging
- Work experience with SIP sets and trunking
- Work experience with Cisco networking technology
- Work experience with copper and fiber cablings, terminations and troubleshooting
- Work experience managing telecommunications vendors relationships
- Ethernet, low voltage, and fiber testing tools work experience
- While working in this position, the employee is required to frequently sit, walk, perform repetitive motions and drive; occasionally stoop/kneel, lift up to 20 pounds and reach; and rarely climbs, crawls, lifts between 20-50 pounds, pushing up to 40 pounds and pulls and up to 40 pounds
- While working in this position, the employee is required to constantly work indoors; occasionally work in noisy environments; and rarely works in dirty and dusty environments, work in confined spaces and work at heights
- This position may be required to cover after-hours calls and emergency (participate in emergency call coverage rotation)
- Provide own transportation as needed for meetings and other departmental priorities
- This position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy
- An evaluation of training and experience
- One or more interviews
- A pre-employment physical examination
- A pre-employment Security-Sensitive background investigation conducted by the Frederick County Sheriff’s Office
Retirement Plan
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
Health Insurance
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.
Dental Insurance
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment
NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
Flexible Spending Accounts
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Life Insurance
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.
Savings Plan - Deferred Compensation
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.
Educational Reimbursement Program
County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employee's capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.
Employee Assistance Program
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern.
Leave
Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 – 2 years 11 days
2 – 10 years 17 days
10 years 24 days
Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.
Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.
Holidays
The County observes 10 holidays every year and 11 are observed on years of General Elections.
For additional information on Frederick County Government's benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.
01
Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, your application may not be considered further.
- I have read and acknowledge the above instructions.
Which best describes your level of education?
- Less than High School Diploma or the equivalent
- High School Diploma or the equivalent
- Associate's degree received
- Bachelor's or higher degree level received
If you have earned a college degree, was it in a relevant degree field?
- Yes
- No
Do you have a valid driver’s license?
- Yes
- No
How many years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field do you have?
- Less than 1 year of work experience
- 1 year of work experience
- 2 years of work experience
- 3 years of work experience
- 4 years of work experience
- 5 years of work experience
- 6 years of work experience
- 7 or more years of work experience
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
07
Do you have work experience with Avaya Call Manager and Modular messaging?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
09
Do you have work experience with SIP sets and trunking?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
11
Do you have work experience with Cisco networking technology?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
13
Do you have work experience with copper and fiber cablings, terminations and troubleshooting?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
15
Do you have work experience managing telecommunications vendors relationships?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
17
Do you have ethernet, low voltage, and fiber testing tools experience?
- Yes
- No
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.
- Required Question
Salary : $3,400