Automotive Parts Specialist (Experienced)

Job Overview

Considering a career with Frederick Chevrolet means you are in for a great ride! We are a Veteran & Family-owned operating team that is quickly growing.

We have an immediate opening for a Senior Automotive Parts Specialist who aligns with our core values and acts with respect, intelligence, greatness, honesty, and teamwork.

This is a great opportunity for an experienced automotive parts professional looking to take the next step in their career. We are seeking someone who is dependable, organized, knowledgeable, motivated, and capable of helping support the daily operation and continued growth of our parts department.

This senior-level position offers room to grow within the Parts Department and throughout the dealership while taking on additional responsibility, supporting fellow team members, and helping maintain a high level of efficiency and customer service.

Responsibilities include:

• Assist technicians, service advisors, and customers with locating and ordering automotive parts.
• Accurately identify parts using Chevrolet and GM parts catalogs, VIN information, diagrams, and dealership systems.
• Receive, inspect, label, organize, and stock incoming parts and accessories.
• Maintain an organized and accurate parts department and inventory area.
• Process parts orders, returns, exchanges, warranty parts, and special orders.
• Pull and prepare parts for the Service and Collision departments.
• Communicate professionally with customers, vendors, technicians, and other dealership departments.
• Monitor inventory levels and help identify shortages, overstock, obsolete inventory, and discrepancies.
• Maintain accurate records of parts received and distributed.
• Assist with shipping and receiving duties when needed.
• Help keep the parts counter, storage areas, and workspaces clean and organized.
• Provide excellent customer service and help create a positive experience for every customer.
• Perform additional Parts Department duties as assigned.

Additional Senior-Level Responsibilities:

• Serve as a knowledgeable resource for technicians, service advisors, customers, and other Parts Department team members.
• Handle more complex parts requests, fitment questions, backorders, special orders, and difficult-to-source components.
• Assist with inventory control, cycle counts, physical inventory, and resolving inventory discrepancies.
• Help monitor fast-moving, slow-moving, and obsolete inventory and make recommendations to improve inventory efficiency.
• Assist with maintaining proper stocking levels based on dealership demand and service department needs.
• Work directly with GM and other vendors on parts availability, pricing, returns, credits, and order issues.
• Help manage emergency and priority parts orders to reduce vehicle downtime and improve shop productivity.
• Review and verify parts invoices, purchase orders, credits, and related documentation for accuracy.
• Assist with warranty parts procedures, core returns, damaged parts, and manufacturer return requirements.
• Support wholesale and retail parts customers while maintaining strong professional relationships.
• Help train and mentor entry-level Parts Associates on dealership procedures, systems, inventory processes, and customer service expectations.
• Assist with resolving customer concerns, parts discrepancies, and escalated situations professionally and efficiently.
• Help ensure Parts Department processes are followed consistently and accurately.
• Work closely with Service, Collision, Sales, and management to improve communication and overall dealership efficiency.
• Assist Parts Department leadership with special projects, inventory initiatives, and department goals.
• Help identify opportunities to improve workflow, accuracy, organization, customer service, and profitability within the Parts Department.

Qualifications:

• Valid driver's license is a MUST.
• Previous automotive parts experience is required.
• Chevrolet, GM, dealership, or OEM parts experience is strongly preferred.
• Strong automotive parts knowledge and ability to accurately identify and source components.
• Strong organizational skills and attention to detail.
• Dependable and able to work effectively both independently and as part of a team.
• Comfortable using computers, electronic parts catalogs, and dealership management systems.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Leadership, mentoring, or training experience is a plus.
• Ability to safely lift and move automotive parts and supplies as required.

As an organization, we aim to become the most esteemed automotive dealership and collision repair facility by treating people right while creating lifetime customers.

Compensation range is based on experience. Do what you love and enjoy the perks of being an employee at Family & Veteran-Owned Frederick Chevrolet in Lebanon, PA, with opportunities to build a long-term career and advance within the dealership.

Frederick Chevrolet is an Equal Opportunity Employer.

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $52,000 - $60,000