What are the responsibilities and job description for the Coldline Team Member position at Freddy's Frozen Custard & Steakburgers?
Coldline team members participate together to greet guests, take orders and prepare custard items while attending to the dining room and upholding Freddy’s standards of hospitality, quality and cleanliness.
All Freddy’s employees are responsible for treating guests with the highest level of respect and communicating with them in an energetic, friendly and cheerful manner.
An individual in this role will have the following responsibilities:
- Welcome guests and take orders correctly, including drive-thru
- Receive payments and present change to customers
- Manage the register, including all credit card and cash operations
- Ensure a balance of the register at the end of the shift or working period
- Prepare custard items as directed in a sanitary and timely manner
- Assume responsibility for quality of the products that is served
- Engage with guests and seek feedback
- Maintain cleanliness of dining room
- Follow proper washing, sanitation, hygiene and safety procedures
- Assemble and disassemble equipment
- Perform other related duties as assigned by the manager
To perform the job successfully, an individual should demonstrate the following competencies:
- Guest Service
- Dependability
- Attention to Detail
- Initiative
- Teamwork
To perform the physical requirements of this position, an individual should be able to:
- Walk, bend, climb, reach, kneel, push, pull and lift up to 25 pounds
- Operate cash register, custard machine and other front of the house equipment
- Stand for long periods of time
- Hear and respond appropriately to guests