What are the responsibilities and job description for the Customer Care Representative position at Fred's Appliance?
Fred's Appliance is looking for inbound call takers for our Customer Care department.
Job Description:
As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound calls will include answering appliance questions, resolving immediate customer concerns, rerouting customers to the right department, and scheduling technician to a customer's home.
What we offer:
- Set schedule Monday through Friday, 8:00 AM to 5:00 PM
- No weekends, evenings or holidays
- Vacation and sick/personal leave (after qualification period)
- Medical Benefits (after qualification period)
- 401K contribution (after qualification period)
- Room to grow
The right candidate would have the following skills:
- Great communication skills
- Typing speed with corrections of no less than 35 wpm (50 preferred)
- Proficient in Office 2013 and Windows 10
- Good organization and time management
- Attention to customer care
Preferred Experience:
- Customer Service
- Scheduling software or point of sale software
- Dispatch and routing of vehicles
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20