What are the responsibilities and job description for the Claims support Staff position at Fred Loya Insurance?
We’re seeking a reliable, customer‐focused Claims Support Agent to assist callers in a fast‐paced environment. Candidates should be computer‐literate, strong communicators, able to follow procedures, and comfortable handling high call volumes. Bilingual (English/Spanish) skills, flexible availability, and dependable transportation are helpful.
Duties & Responsibilities:
- Assist customers with starting new accident claims
- Provide professional, friendly service on every call
- Answer questions about estimates and next steps
- Offer available inspection options
- Enter information quickly and accurately using multiple systems
- Support the team with additional tasks as needed
What We’re Looking For:
- Strong typing and computer skills
- Ability to thrive in a fast-paced environment
- Clear, professional communication
Requirements & Qualifications:
- Computer literate (basic to intermediate skills)
- Strong typing and data-entry ability
- Bilingual (English/Spanish) preferred
- Excellent verbal communication; professional, assertive, and customer-focused
- Able to thrive in a fast-paced, high-volume environment
- Consistent record of strong performance and reliability
- Ability to follow established procedures accurately
- Flexible schedule and reliable transportation
- Dependable in adhering to assigned work schedules
- Previous customer service experience preferred
- High School Diploma required
#CLAIMS
Req. 805541696
FRED LOYA INSURANCE
Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974
Rated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by Market-Watch a subsidiary of The Dow Jones
Currently doing business in 13 states and expanding
Salary : $14