What are the responsibilities and job description for the Call Center - Customer Support position at Fred Loya Insurance Agency?
Brief Description
Call Center Representative – Claims Support
Assist customers with starting new accident claims
Provide professional, friendly service on every call
Answer Questions About Estimates And Next Steps
Offer available inspection options
Enter information quickly and accurately using multiple systems
Support the team with additional tasks as needed
What We’re Looking For
Strong typing and computer skills
Ability to thrive in a fast-paced environment
Clear, professional communication
Requirements
Requirements & Qualifications
Computer literate (basic to intermediate skills)
Strong typing and data-entry ability
Bilingual (English/Spanish) preferred
Excellent verbal communication; professional, assertive, and customer-focused
Able to thrive in a fast-paced, high-volume environment
Consistent record of strong performance and reliability
Ability to follow established procedures accurately
Flexible schedule and reliable transportation
Dependable in adhering to assigned work schedules
Summary
Previous customer service experience preferred
Summary – Claims Support Agent
We’re seeking a reliable, customer‑focused Claims Support Agent to assist callers in a fast‑paced environment. Candidates should be computer‑literate, strong communicators, able to follow procedures, and comfortable handling high call volumes. Bilingual (English/Spanish) skills, flexible availability, and dependable transportation are helpful.
Call Center Representative – Claims Support
Assist customers with starting new accident claims
Provide professional, friendly service on every call
Answer Questions About Estimates And Next Steps
Offer available inspection options
Enter information quickly and accurately using multiple systems
Support the team with additional tasks as needed
What We’re Looking For
Strong typing and computer skills
Ability to thrive in a fast-paced environment
Clear, professional communication
Requirements
Requirements & Qualifications
Computer literate (basic to intermediate skills)
Strong typing and data-entry ability
Bilingual (English/Spanish) preferred
Excellent verbal communication; professional, assertive, and customer-focused
Able to thrive in a fast-paced, high-volume environment
Consistent record of strong performance and reliability
Ability to follow established procedures accurately
Flexible schedule and reliable transportation
Dependable in adhering to assigned work schedules
Summary
Previous customer service experience preferred
Summary – Claims Support Agent
We’re seeking a reliable, customer‑focused Claims Support Agent to assist callers in a fast‑paced environment. Candidates should be computer‑literate, strong communicators, able to follow procedures, and comfortable handling high call volumes. Bilingual (English/Spanish) skills, flexible availability, and dependable transportation are helpful.