What are the responsibilities and job description for the Service BDC Appointment Coordinator - Toyota position at Fred Haas Companies?
Fred Haas Toyota Country
22435 S.H. 249
Houston, TX 77070
Located at Spring Cypress & 249, just 5 mins North of the Beltway!
Service BDC Professional – Toyota
*Bilingual a plus--- 10am-7pm weekdays, one Saturday a month 8am-5pm.
Job Responsibilities
- Contacting our new and existing Service department customers via telephone and/or email
- Set appointments for our valued Service customers.
- Contact customers to confirm or reschedule appointments.
- We will train on existing computer systems
- Shift will be 9a-6p, Mon-Fri...ability to work some Saturdays 8-5...we are closed on Sunday
Skills/Qualifications
- Bi-lingual - English/Spanish Speaker is a plus!
- Strong computer and telephone skills
- Microsoft Office knowledge is important...Word and Excel
- Prior Call Center experience preferred but not mandatory
- Appointment Setting/Telemarketing Experience Preferred
- Great Telephone Communication Skills
- Able to mutli-task
- Team Palyer
- The ability to manage high call volumes and call lists simultaneously
- Strong organizational skills
The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.
Job Requirements
- High school diploma/GED
- Basic computer skills
- Must Have Valid Driver's License
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.