What are the responsibilities and job description for the Service Department Administrate Assistant position at FRED BEANS FAMILY OF DEALERSHIPS?
Fred Beans Kia of Mechanicsburg is looking for a friendly, organized, and customer-focused Service Administrative Assistant to join our busy service team. If you enjoy helping customers, staying organized, and working in a fast-paced environment, we'd love to meet you!
Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and Healthiest Employers for 2021 and 2022!
What You'll Do
- Welcome customers and provide exceptional customer service.
- Schedule service appointments and confirm upcoming visits.
- Contact customers regarding routine maintenance, recalls, and service campaigns.
- Maintain accurate customer information within our dealership systems.
- Answer incoming phone calls and assist with service-related questions.
- Follow up with customers and document all interactions.
- Assist with rental vehicle paperwork and other administrative tasks as needed.
- Support the Service Department to ensure a smooth and efficient customer experience.
- Help maintain a clean, organized, and professional work environment.
What We're Looking For
- Previous administrative or customer service experience preferred.
- Strong communication and interpersonal skills.
- Excellent organization and attention to detail.
- Comfortable using computers and learning dealership software.
- Ability to multitask in a fast-paced environment.
- Positive attitude and a willingness to work as part of a team.
- Automotive dealership experience is a plus, but not required.
Why You'll Love Working at Fred Beans
- Competitive pay.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Employee discounts on vehicles, parts, and service.
- Ongoing training and opportunities for career advancement.
- Family-owned and operated company with over 50 years of success.
- Named one of the Best Places to Work year after year!