What are the responsibilities and job description for the Business Development Representative position at Fred Anderson Toyota of Charleston?
Our #1 volume Toyota dealership in Charleston, SC, is hiring a Business Development Representative focused on working upgrade opportunities from our 4,000 service customers a month!
We are looking for someone with prior business development experience, especially in cold calling and campaign calling. Prior Automotive industry experience is preferred. This position pays a salary bonuses with a flexible schedule!
What we offer:
- A culture of caring, belonging, and respect for everyone
- Managers that people want to work with
- Career growth and advancement
- Leadership development, innovative training and learning systems
- Competitive compensation plans
- 401k retirement plans with company match
- Comprehensive health benefits packages, including telehealth and behavioral health services
- Industry-leading maternity and paternity leave
- Paid employee referral program
- Recognition and bonus programs
- Paid time off, bereavement, and vacation benefits
- Employee discounts on parts, service, vehicle purchases, and local entertainment
Responsibilities:
- Greet all guests in the service drive area and interact with them about their current vehicle
- Explain our buyback system and gauge customer interest in trading in/upgrading their vehicle with us
- Create proposals
- Collect necessary information and work directly with the service and sales team throughout the buyback process
- Continuous follow-up with customers via phone, text, and email
- Review daily appointments and set an action plan for the day
- Provide customers with product information and hand off customers to the appropriate dealership personnel throughout the process
- Assist the BDC department when additional support is needed
- Answer incoming leads in the system during BDC coverage
- Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
- Complete all campaign calling tasks
- Set appointments with guests as needed
- Other duties assigned by management
Qualifications:
- Prior customer service or sales experience
- Excellent communication skills
- Strong organizational skills
- Prior follow-up/prospecting skills (preferred)
- Excellent teamwork skills
- Positive and hardworking demeanor
- Strong computer skills with the ability to use computer software
- Eagerness to improve and collaborative attitude
- Time management skills
- Strong listening skills with the ability to build rapport with others
- Valid Driver’s license with acceptable motor vehicle record
- High school diploma or equivalent
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.