What are the responsibilities and job description for the Sales Development Representative position at FRC?
Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting. As a mission focused aggregator, FRC designs strategies that ensure data privacy and protection, extended network protection, "zero trust" identity management and threat detection. Not only are we ranked on the annual Inc.5000 Fastest Growing Companies in America, we are officially certified by Great Place to Work, the global authority on workplace culture. Come be a part of a growing and thriving culture here at FRC
Job Summary
Sales Development Representative performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in FRC’s operational processes and procedures. This includes day to day fulfillment of customer quoting activity, order processing and resolving customer success issues. This role requires a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
Primary Responsibilities
- Drive new customer relationships through proactive outbound calling
- Work with vendors to obtain pricing and create quotes for customers
- Participate in call and marketing campaigns to generate new business
- Build and develop a pipeline in Customer Relationship Management (CRM) tool
- Resolve customer satisfaction issues
- Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service
- Maintain customer information in CRM
- Learn vendor technologies and develop sales around vendor products
- Other job-related duties as assigned
Qualifications:
Required Skills/Abilities
- A genuine interest in IT, Cybersecurity, Privacy
- Ability to understand the vending products, how they integrate into various customer enterprise environments and how to articulate that to the customer
- Strong verbal and written communication skills and relationship development capabilities
- Ability to deliver value to vendor partners via pipeline development, customer meetings, and attainment of sales objectives
- Willingness to be coached and open to creative feedback to learn new skills
- Demonstrated project management skills
- Team player: able to work with various personality types to garner the best overall results for the team, the customer, and the partner
- Proficient with MS Office (Excel, Word, PowerPoint) suite
- Experience or degree/training in business, sales, or other related fields
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
Salary : $40,000 - $65,000