What are the responsibilities and job description for the End User Support Specialist position at Fraza / Vitan Equipment?
We’re looking for a motivated and customer-focused End User Support Specialist to join our IT team. In this role, you’ll provide hands-on technical support to our employees, ensuring their systems and tools are running smoothly so they can stay productive. You’ll support a mix of office and field users, resolving technical issues, managing devices, and assisting with IT onboarding.
This position requires travel to branch locations approximately 20% of the time to provide in-person support, assist with rollouts, and coordinate equipment setup.
Responsibilities:
- Provide first- and second-level support for hardware, software, and networking issues
- Respond to and resolve IT support requests via ticketing system, email, and phone
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Support user onboarding/offboarding (accounts, permissions, and equipment setup)
- Assist with software deployments, system upgrades, and technology rollouts
- Maintain accurate asset and inventory records
- Document troubleshooting steps and create user-friendly guides or FAQs
- Collaborate with other IT teams to escalate and resolve complex issues
- Travel to branch and field locations for hands-on support and project work (approx. 20%)
Qualifications:
- 2 years of experience in IT support, helpdesk, or desktop support role
- Strong troubleshooting skills across Windows and Microsoft 365 environments
- Experience with Active Directory, Entra ID, Intune, or other device management tools
- Basic understanding of networking concepts (Wi-Fi, VPN, DNS, etc.)
- Excellent communication and customer service skills
- Ability to work independently, manage multiple priorities, and follow through
Preferred:
- CompTIA A , Network , or similar certification