What are the responsibilities and job description for the Front Desk - Port Huron position at Fraser Eye Care Center?
Fraser Eye Care Center is a leading ophthalmology practice committed to providing exceptional, patient-centered eye care in a welcoming and professional environment. We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team.
As the first point of contact for our patients you will play a vital role in creating a positive patient experience. This position requires excellent customer service, strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced medical office. The ideal candidate is comfortable using technology, enjoys helping people, and thrives in a team-oriented environment.
- Welcome and assist patients and visitors with professionalism, warmth, and courtesy.
- Register new patients and update demographic, insurance, and personal information in the practice management system.
- Assist patients with the self-service check-in kiosk and ensure an efficient check-in process.
- Verify insurance eligibility and accurately enter insurance information.
- Collect patient copays, balances, and other payments while maintaining accurate payment records.
- Schedule, reschedule, and confirm patient appointments.
- Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries.
- Contact patients regarding appointments, reminders, and other practice communications.
- Scan and upload patient documents into the electronic medical record (EMR).
- Process incoming referrals, medical records requests, and other administrative documentation.
- Run daily and weekly reports as assigned.
- Maintain patient confidentiality and comply with HIPAA and practice policies.
- Keep the reception area clean, organized, and welcoming.
- Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience.
- Rotate between front desk and call center responsibilities as needed.
- High school diploma or equivalent required.
- Previous medical office, ophthalmology, optometry, or healthcare customer service experience preferred.
- Experience with electronic medical records (EMR), practice management software, and standard computer applications.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
- Comfortable learning and using patient check-in kiosks and other office technology.
- Knowledge of medical terminology is preferred.
- Ability to work effectively both independently and as part of a team.
- Ability to stand for extended periods while performing front desk duties.
- Willingness to rotate between front desk and call center responsibilities.
- Reliable transportation and flexibility to work at multiple Fraser Eye Care Center office locations as needed.
Salary : $19 - $20