Director of Operations

Why work for Fraport?

Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG, one of the largest airport operators worldwide, with airports in Germany, Greece, Peru, Brazil, India, Turkey, Slovenia, Bulgaria, China, and the USA. Fraport’s experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA’s airports ranked in USA Today’s Top Ten Airports for Shopping for 2023. Fraport works closely with airport stakeholders to bring a unique, authentic sense of place to customers’ airport experiences with brilliant local food and beverage offerings, regional retail and service concessions and a host of other features that positively shape an airport encounter.

What is in it for you:

• Global opportunities to grow on four continents
• Paid Time Off
• Best in Class Medical, Dental and Vision Insurance, 401K, Life Insurance
• Career Development training and coaching
• Bonus potential
• A creative, exciting work environment

Job Purpose

Leads and directs the operational execution of airport concessions program management.

Job Summary

The Director of Operations performs advanced professional work and oversight for the day-to-day management and development of a comprehensive airport concessions program. Work involves the operations, revenue management, tenant management, airport client relationship management, security coordination, and communications required to execute complex airport concessions programs. Work requires knowledge, understanding, and application of property administration and contract compliance, logistics coordination, budget forecasting, project management, and retail/food and beverage operations.

The work requires the ability to exercise judgement, negotiate, problem solve, and lead the implementation of innovative customer-centric programs. Position requires the ability to establish procedures, practices, and standards to drive operational results and improvements, often with minimal supervision. The work is performed in a fast-paced, dynamic airport terminal environment and requires regular communications and meetings with prospective tenants and business partners.

Requirements

Key Job Responsibilities

• Leads and directs Operations teams activities.
• Strategic planning to support program growth, productivity, and increase EBITDA.
• Acts as liaison between subtenant and the client to address subtenant issues.
• Identifies and analyzes concession development opportunities. Builds positive, collaborative relationships with new and existing clients, contractors, vendors and subtenants.
• Ensures program facility compliance with Fraport, Airport and TSA security directives and requirements; provides guidance to subtenant employees to ensure compliance with same.
• Collaborative involvement in development and construction projects including design, review process, construction, inspection, and closeout.
• Maintains a functional understanding of revenue, O&M, capital, and forecasting budgets and participates in related exercises.

Key Job Functions

• Manages the activities and professional development of the Operations team.
• Oversees all aspects of subtenant activities for operational compliance with Master Lease and Sublease requirements: I.e., customer service, cleanliness, security, code compliance, safety, hours of operations, street pricing.
• Creates operating procedures as necessary to ensure the efficient and safe operation of the program and the subtenants’ premises.
• Drives program performance analysis discussions with team, subtenants, client and leadership.
• Assists in leasing decisions by evaluating new concepts, program needs and new deals for sales and revenue growth.
• Performs subtenant unit inspections to ensure compliance with all sublease obligations.
• Oversees Common Area Maintenance, Distribution, annual refurbishments, and marketing expenditures/contracts.
• Coordinates with legal counsel to ensure compliance with contractual and regulatory obligations.
• Analyzes airport market and customer segment for potential revenue growth and marketing opportunities.
• Manages and negotiates with third party vendors, consultants and contractors engaged to meet leasing and property development objectives.
• Facilitates meetings with airport client; presents compelling, professional operational and financial presentations.
• Utilizes sound, intelligent fiscal forecasting methods, identifying ways to reduce expenses and improve fiscal accountability.
• Engages with architectural and engineering firms to create and implement shared Airport/Fraport design vision and coordinates Fraport design drawings, including Leasing Plans, Lease Outline Drawings, Project Drawings, etc.
• Performs other related duties as required.

Required Job Competencies

• Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word.
• Knowledge of real property leasing, management, and development.
• Customer service orientation.
• Advanced professional acumen.
• Knowledge of the local and regional economic market.
• Project Management skills.
• Ability to network and build strategic relationships with new and existing clients/tenants.
• Strong performance management skills.

Required “Soft-Skill” Competencies

• Negotiating skills.
• Strategic thinking skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to work with others in a team environment.
• Ability to identify and assist in resolving customer challenges.
• Ability to make compelling presentations to groups.
• Ability to multi-task and prioritize so that deadlines are met timely and accurately.
• Willingness to cross-train on major functions.

Required Education & Experience

• Bachelor’s degree in business administration, Marketing, Aviation Management, Real Estate, Property Management, or related field and Five (5) Years’ experience in progressive operations management.

Preferred Education & Experience

• Retail Leasing/Property management and/or Restaurant development experience.

Licenses & Certifications

• Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.
• Driver’s License may be required and must be maintained.

Physical Demands

• Moving and walking from one work location to another, including within a large airport terminal, sometimes walking the entire work day
• Sitting or standing at a workstation for extended periods of time.
• May involve lifting objects weighing up to 15 pounds.
• Must be able to perform the physical requirements of the position with or without reasonable accommodation.

Work Location

• DCA Ronald Reagan Washington National Airport
• Percent remote: 0
• Work may require travel to USA airport locations, conferences, meetings, etc.

Core Work Schedule

• Core work schedule is Monday – Friday 8:30am – 5:00pm; however, workload and client demands may necessitate additional and/or alternate hours to include evenings, early morning, and weekends.

General

This job description is based on the organizational structure of Fraport USA. Review of this job description is completed minimally annually, or more frequently when need arises due to structural change, changes in criteria, or changes in responsibilities.

Fraport USA is an equal opportunity employer and does not discriminate in employment selection nor continuance practices on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, genetic information, age, membership in an employee organization, parental status, or military service.

Your employment with Fraport USA is subject to the terms and conditions of your employment agreement. Nothing in this job description or any other policy of Fraport USA shall be interpreted to be in conflict with or modify your employment agreement in any way.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Forty percent of our program is represented by Airport Concession Disadvantaged Business Enterprises and our innovative Launchpad accelerator provides financial and technical support to local minority and woman owned businesses.

Don't meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a DEI employer, we recognize that talent is not always related to job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.