What are the responsibilities and job description for the Receptionist (Part-time PM Shift) - Frank Residences position at frankresidences?
Pay Rate: $23.00 - $25.00
Schedule: Part-time 24-hour PM shift
About Us
Nestled in San Francisco’s Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a leading senior services organization in Northern California. For more than 150 years, we have provided older adults with comprehensive and innovative care that fosters purpose, dignity, and joy. Our campus is home to Frank Residences, an assisted living and memory care facility, the Jewish Home and Rehabilitation Center, an acute geriatric psychiatric unit, and the Jewish Home and Senior Living Foundation.
Position Overview
The Assisted Living (AL) Receptionist serves as the welcoming face of our community — greeting and directing visitors, answering telephone and in-person inquiries, screening visitors, and managing mail and parcel deliveries. This role plays a vital part in maintaining smooth daily operations and creating a positive first impression for residents, families, and guests.
Essential Functions
- Answer all phone calls promptly and connect callers to appropriate residents or staff.
- Provide exceptional customer service to residents and visitors entering the community.
- Screen and verify all visitors to ensure community safety.
- Serve as liaison with parking attendants, staff, visitors, and Plant Operations.
- Act as liaison with the Fire and Police Departments and relevant internal departments during emergencies.
- Coordinate staff and security responses to elopement or personal emergency response (PERS) alarms.
- Manage incoming and outgoing mail and parcels, including certified and registered mail.
- Maintain the community’s switchboard and communication log.
- Perform other duties as assigned to support operations and resident satisfaction.
Qualifications
- High school diploma or equivalent required; two years of college-level business courses preferred.
- Associate degree in business or related field strongly preferred.
- Minimum two (2) years of administrative or receptionist experience.
- One (1) year of experience with multi-line phone systems and hand-held radios.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Excellent communication skills (written and verbal) with professional, customer-focused demeanor.
- Strong ability to build rapport with residents, visitors, and team members.
- Ability to read, write, and follow instructions in English.
- Must be able to sit for long periods and work a flexible schedule as needed
Equal Employment Opportunity / ADA / FEHA Compliance
At SFCJL, we comply with the ADA, FEHA, and all applicable employment laws. Qualified applicants with disabilities are encouraged to apply. If you require a reasonable accommodation, please contact Human Resources at ada@sfcjl.org.
SFCJL is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other status protected under law.