What are the responsibilities and job description for the Exceptional Service Provider (Teller) position at Franklin-Somerset Federal Credit Union?
Overview
Join our dynamic team as an Exceptional Service Provider (Teller), where your enthusiasm and dedication will drive exceptional customer experiences every day. In this vital role, you will serve as the frontline ambassador for our financial institution, delivering friendly, efficient service while managing a variety of banking transactions. Your proactive approach to customer relationship management and keen attention to detail will help foster trust and loyalty with our valued clients. This position offers an exciting opportunity to develop your skills in banking products, financial compliance, and sales, all within a vibrant and supportive environment.
Responsibilities
- Process a wide range of cash transactions accurately, including deposits, withdrawals, and payments, ensuring strict adherence to cash handling procedures and banking regulations.
- Provide outstanding customer service by greeting clients warmly, understanding their needs, and offering tailored solutions to enhance their banking experience.
- Manage customer relationships through effective communication, active listening, and personalized assistance to build long-term trust and satisfaction.
- Identify opportunities for upselling banking products and services such as loans, credit cards, or savings accounts to meet customer needs and achieve sales goals.
- Detect and prevent potential fraud by monitoring transactions for suspicious activity and following established fraud prevention protocols.
- Maintain a well-organized cash drawer and reconcile cash balances at the end of each shift using banking software and retail math skills.
- Stay informed about industry knowledge of financial regulations, banking products, and compliance standards to ensure all activities meet regulatory requirements.
Qualifications
- Proven experience in customer service within a retail or financial setting is preferred but not required; enthusiasm for learning is essential.
- Strong proficiency with Microsoft Office Suite (Word, Excel) and familiarity with banking software systems.
- Excellent basic math skills including cash management, cashiering, debits & credits, and 10-key typing accuracy.
- Knowledge of financial sales techniques such as upselling and relationship management to enhance client engagement.
- Understanding of industry standards related to financial compliance, including anti-fraud measures and banking regulations.
- Ability to handle cash drawer operations confidently while maintaining accuracy during high-volume transactions.
- Effective communication skills with the ability to explain banking products clearly and professionally.
Join us in delivering exceptional service that makes a difference! We are committed to empowering our team members with the tools they need for success while fostering a positive work environment focused on growth, collaboration, and community impact. This is more than just a job — it’s an opportunity to develop your career in financial services while making meaningful connections with our clients every day.
Pay: $17.00 - $19.00 per hour
Expected hours: 30.0 per week
Benefits:
- 401(k) matching
- Bereavement leave
- Dental insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $17 - $19