What are the responsibilities and job description for the Customer Service Representative position at Franklin Printing?
As a Customer Service Representative / Account Manager, you'll support client order entry, account coordination, and ongoing customer communication in a fast-paced environment. You'll work closely with sales, production, and internal teams to ensure customer satisfaction and the smooth processing of orders.
What You'll Do
As a Customer Service Representative / Account Manager, you will be responsible for:
• Managing multiple active orders while maintaining high accuracy and attention to detail
• Supporting client inquiries and providing professional communication
• Collaborating with sales and production teams to coordinate order details
• Ensuring timely and accurate data entry into ERP systems
• Troubleshooting issues and responding to customer needs effectively
What You'll Bring
The ideal candidate for this role will have:
• Strong customer service and communication skills
• Proficiency in Microsoft Excel and phone communication
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy in data entry
• Ability to work collaboratively within a team environment
• Experience with logic, EFI, or eProductivity software is a plus
Why Join Us in Farmington?
• Be part of a collaborative and team-oriented environment
• Daily morning production and order meetings to keep everyone aligned
• Opportunity for training and growth with a long-term, stable company
Location & Schedule:
- This position is on-site in Farmington, ME, and offers a Monday–Friday schedule from 8:00 AM to 4:30 PM.