What are the responsibilities and job description for the OFFICE MANAGER position at Franklin Primary Health Center, Inc.?
June 5, 2026 Alabama Full-time
Office Manager
Accountable To: Director of Operations
Department: Operations
Classification: Exempt
Job Summary
The Office Manager is responsible for developing and maintaining an efficient, patient-friendly medical center, as measured by productivity, waiting times, patient satisfaction surveys, provider feedback, and other indicators identified by supervisors. The Office Manager is also responsible for working with the Director of Operations and Operations Manager to design and implement policies in order to achieve the goals and objectives of FPHC, Inc.
Essential Functions
Education: Bachelor’s degree in business, management, or a related area of study. Three (3) years of work experience in a medical setting, or any combination of acceptable training and managerial experience.
Skills: Must possess strong managerial and supervisory skills, the ability to take initiative, and the ability to solve problems independently. Excellent verbal and written communication skills required. Must be well organized and familiar with medical terminology. Must have human relations skills to deal effectively with patients and visitors in person or by telephone. Keyboard experience required. Must be able to operate a multi-line telephone, copier, adding machine, fax machine, and other office equipment.
Other Qualifications: English as first language preferred. Bilingual/bicultural candidates will be considered.
Physical/Mental Demands
Requires eye-hand coordination and manual dexterity. Requires the use of office equipment, such as copier, computer terminals and keyboards, telephones, calculators, and fax machines. Requires normal vision range. Requires frequent standing, sitting, bending, stooping, stretching, and walking.
Customer Satisfaction Requirements
Must provide the very best customer satisfaction to patients and co-workers at all times in a professional and courteous manner. Actively keeps the environment clean and safe with a professional and welcoming image. Protects customer confidentiality and treats customers as welcome guests.
Privacy Rule Compliance Requirements
Performance will be evaluated annually by the Chief Operations Officer. An overall satisfactory rating is considered the minimum acceptable level of performance.
Protected Health Information Access
This position is classified under Administrative Staff and is granted restricted access to protected health information as defined by the workforce member’s specific job duties and applicable privacy policies and procedures.
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Office Manager
Accountable To: Director of Operations
Department: Operations
Classification: Exempt
Job Summary
The Office Manager is responsible for developing and maintaining an efficient, patient-friendly medical center, as measured by productivity, waiting times, patient satisfaction surveys, provider feedback, and other indicators identified by supervisors. The Office Manager is also responsible for working with the Director of Operations and Operations Manager to design and implement policies in order to achieve the goals and objectives of FPHC, Inc.
Essential Functions
- Plans, coordinates, and evaluates the work assignments of non-medical personnel at the facility.
- Personally provides back-up support to all non-medical staff.
- Works with center staff and providers to identify problems and solve them.
- Coordinates work changes, space assignments, staff duties, equipment needs, and training.
- Identifies, collects, and reports relevant statistical data.
- Coordinates the center’s budget and implements cost-saving measures.
- Serves as a member of the Safety Committee.
- Develops and implements scheduling procedures for meetings and training sessions.
- Provides supervision to all non-medical staff and coordinates staff schedules.
- Develops a multi-disciplinary team atmosphere at the center.
- Maintains records of staff disciplinary and corrective action meetings.
- Performs evaluations and performance appraisals of non-medical staff.
- Works closely with medical and nursing directors regarding operational concerns.
- Assists with resolving work-related conflicts.
- Monitors supplies, inventory, furniture, and equipment.
- Implements OSHA policies and procedures at the facility.
- Schedules and conducts fire drills.
- Completes accident and incident reports.
- Oversees facility maintenance, upkeep, inspections, and records.
- Assists in identifying and resolving building security concerns.
- Performs other duties as instructed by the supervisor.
Education: Bachelor’s degree in business, management, or a related area of study. Three (3) years of work experience in a medical setting, or any combination of acceptable training and managerial experience.
Skills: Must possess strong managerial and supervisory skills, the ability to take initiative, and the ability to solve problems independently. Excellent verbal and written communication skills required. Must be well organized and familiar with medical terminology. Must have human relations skills to deal effectively with patients and visitors in person or by telephone. Keyboard experience required. Must be able to operate a multi-line telephone, copier, adding machine, fax machine, and other office equipment.
Other Qualifications: English as first language preferred. Bilingual/bicultural candidates will be considered.
Physical/Mental Demands
Requires eye-hand coordination and manual dexterity. Requires the use of office equipment, such as copier, computer terminals and keyboards, telephones, calculators, and fax machines. Requires normal vision range. Requires frequent standing, sitting, bending, stooping, stretching, and walking.
Customer Satisfaction Requirements
Must provide the very best customer satisfaction to patients and co-workers at all times in a professional and courteous manner. Actively keeps the environment clean and safe with a professional and welcoming image. Protects customer confidentiality and treats customers as welcome guests.
Privacy Rule Compliance Requirements
- Adheres to HIPAA Privacy Rule policies and procedures.
- Successfully completes Privacy Rule compliance training annually or as revisions are made.
- Protects FPHC patient medical privacy.
- Maintains patient information in compliance with national standards.
- Provides appropriate security of FPHC patient records.
- Must adhere to safety regulations, personnel policies, and procedures.
- Must receive Safety and Hazardous Communication training annually.
- Must maintain yearly health maintenance records by obtaining TB skin testing.
Performance will be evaluated annually by the Chief Operations Officer. An overall satisfactory rating is considered the minimum acceptable level of performance.
Protected Health Information Access
This position is classified under Administrative Staff and is granted restricted access to protected health information as defined by the workforce member’s specific job duties and applicable privacy policies and procedures.
Apply on Indeed