Collections Administrative Specialist/Hybrid

Summary

• Performs various duties to support Member Solutions with daily administrative tasks and legal workflow management.

Key Responsibilities 

• Reviews and responds to internal and external correspondence via email; and assists in handling collection calls
• Researches and responds to Direct and E-oscar credit disputes
• Completes incoming check handling and invoices; prepares, processes, and notates system
• Updates risk rating and reserves reports for loans as needed including SFN serviced mortgages
• Maintains share drive folders. Collects, scans, and removes folders as necessary for a variety of subjects.
• Acts as a point of contact for all items related to bankruptcy, collaboration with management and informs of updates as needed. May attend court on behalf of the Credit Union on cases specific to Bankruptcy. Supports charge off reporting, external agency portfolio, inquiries, reversals, and payments
• Assists with gathering documentation specific to repo and workout request
• Collaborates with management for all month end reporting and updates, and pipeline management in preparation for monthly analysis of portfolio performance
• Collaborates with management of delinquent Real Estate Secured portfolio equity review, and recommendation for appropriate follow up and/or legal action as needed, such as demand notices and foreclosure complaints
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

• Associates degree plus a minimum of 2-4 years related experience or 5 years experience in a related field

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to sit for extended periods; occasional standing 
• Frequent use of hands/fingers for typing and operating standard office equipment
• Ability to hear and speak clearly 
• Visual acuity to read computer screens and written documents
• Minimal physical exertion; occasional walking  

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer our team members:

•  A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance
• YMCA360 Access

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.

Salary : $24 - $33