Collections Administrative Assistant/Hybrid

Description

Summary

• Assists in the performance of various duties in support of the legal and compliance requirements of Credit Solutions.

Key Responsibilities

• Works with staff members and external vendors, when appropriate, to support processes and timelines for to maintain act letters, repo packets, and loan work outs.
• Reviews and responds to internal and external correspondence,
• Works with the Collections Administrative Specialist and/or management to ensure timely follow up to e-Oscar and Direct dispute processing, as well as appropriate legal follow up.
• Prepares, processes, and notates system expense invoices.
• Assists with managing reports, pipelines and workflows to support collection and retention analyst including but not limited to foreclosures, bankruptcies, offsets, charge off, and liquidation follow up
• Reviews accuracy of information and uploads documents as needed to document management system for a variety of processes  
• Assists in handling of incoming calls
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the CFPB, Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Qualifications

Education/Experience

• High school diploma plus a minimum of 3 years related experience required.

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer our Team Members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance
• YMCA360 Access

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.

Salary : $19 - $25