Receptionist- Ortho Clinic

POSITION:                             RECEPTIONIST

DEPARTMENT:                     ORTHOPEDIC CLINIC

FLSA STATUS:                     NON-EXEMPT

Franklin Medical Center's Orthopedic Clinic is a fast paced, high patient volume, environment. This position is going to require someone that is comfortable in a fast paced environment and has the ability to multitask and prioritize without it affecting their demeanor. The clinic has multiple providers (Nurse Practitioners, Physician Assistants, and Physicians/Surgeons) with varying scheduling needs and instructions. As a result, an ideal candidate is someone that is detailed, organized, punctual, and has effective time management skills. The clinic schedule is Monday-Thursday 8:00am - 5:00pm with a half day on Fridays. There may be days where an early arrival of 7:30am will be required. 

Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.

JOB SUMMARY:
Under the direction of the Orthopedic Clinic Manager, you are responsible for obtaining the required information, admitting patients, and making appointments for patients in an efficient manner, in accordance with established policies and procedures directed by your supervisor.

JOB RELATIONSHIPS:
Responsible to: Orthopedic Clinic Manager
            Positions Directly Supervised: None
            Regular Contact with: All clinic personnel, Physicians, and the public.

MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

 ESSENTIAL JOB FUNCTIONS:

1. Answers, screens, and forwards in-coming calls.
2. Records messages and forwards to proper person. Provides basic and accurate information in-person and via phone/email.
3. Schedules appointments for all physicians, return/follow-up visits, and consults/referrals.
4. Completes community care referral forms.
5. Assists in scanning of lab, x-rays, etc.
6. Enters patient information into computer. Keeps established patient’s information current in computer system.
7. Collects patient co-pays, deductible, etc.
8. Maintains patient’s records.
9. Be able to properly use and maintain all equipment in work area.
10. Performs other duties as assigned.
    

QUALIFICATIONS:

Education:
High school diploma or equivalent.

Work Experience:
Desired, but not required. 2 years of clerical experience preferred.

Required Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Familiar with medical terminology
• Proficient with computers and ability to learn computer software
  

Physical Requirements: 

• Prolonged periods of remaining in a stationary position at a desk and working on a computer
• Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
• Occasionally move about the office and facility campus to access file cabinets, office machinery, other departments, etc.
• Frequently position self, such as bending, stooping, reaching, kneeling, or twisting, maintaining files, retrieving files or office supplies, etc. 
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to telephone calls, alarms, and normal office conversations
• Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
• Frequently move, lift, push, or pull boxes, equipment, files, etc. weighing up to 20 pounds across the office for various needs. 
  

OSHA EXPOSURE CATEGORY A:     
Has exposure to blood borne pathogens.

Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.