What are the responsibilities and job description for the Case Manager position at Franklin Housing Authority, Franklin TN?
This Case Manager position will be based in the Franklin Housing Authority office in Franklin, TN. The position may require travel within the Middle Tennessee area.
Responsibilities include but are not limited to:
1. Provides crisis intervention service to clients as needed; conducts comprehensive assessments with clients to client needs and program eligibility
2. Develops a service plan to address issues identified in the assessment
3. Guides and assists clients in developing concrete, measurable goals and objectives
necessary for successful completion of their service plan
4. Determines appropriate types of assistance and identifies community resources that will assist clients
5. Evaluates and measures clients’ progress toward their successful completion of the goals and objectives
6. Maintains all required documentation to meet this organization, federal, and funding sources guidelines
7. Inputs and ensures data entered into the system is accurate and timely
8. Adheres to the strictest professional confidentiality standards in regards to clients and client information; abides by organization’s policies and procedures
9. Exercises good judgement and appropriate problem-solving techniques relating to concerns and disputes which may arise concerning clients
10. Cooperates with supervisor in all matters pertaining to services of clients; participates in supervision meetings to discuss cases
11. Assists the organization in the preparation of all statistical and progress reports required
Minimum Qualifications:
Bachelor’s degree in social work plus 1-3 of experience with case management preferably with homeless families/individuals or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
- Knowledge of the principles and practices of social work and case management
- Knowledge of the principles and practices of career counseling, clinical counseling, and service delivery
- Knowledge of business English, spelling, arithmetic, and vocabulary
- Knowledge of basic computer operations, data entry, and data summary. Experience with the HMIS system is desired.
- Knowledge of the organizations and agencies in the area that provide services utilized by clients
- Knowledge of the principles of communication
- Ability to understand and follow oral and written instructions
- Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
- Ability to communicate orally and in writing
- Ability to use a computer to access, enter, and compile data
- Ability to establish and maintain effective working relationships with the public, residents, and other employees
- Ability to interact with staff, clients, and agencies in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
- Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
- Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
- Skilled in analyzing situations in order to identify problems and offer possible solutions
- Skill in communicating orally with clients and agencies in order to obtain and provide information
- Skill in dealing with people in a polite and diplomatic manner
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $40,000 - $45,000