Resident Service Coordinator -Manhattan Park

JOB TITLE: Resident Service Coordinator

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY: The Resident Services Coordinator (RSC) is a service manager to residents. They may provide links to outside community agencies and negotiate affordable services, as needed. The RSC educates residents on available services, develops contacts with providers and agencies for resident referrals and monitors the quality and quantity of delivered services. They also provide informal counseling, information, and referrals, plan educational programs and coordinate volunteer opportunities.

The Resident Service Coordinator works in conjunction with the Community Manager(s) and other management staff to empower residents to positively age in place and remain as independent and self-reliant as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

Case Management

• Provides general assistance related to supportive, social services and activities designed to promote safe independent living.
• Refers residents to services providers who can meet their needs, assist residents with accessing community-based services, monitor the receipt and follow-through of services, including encouraging and motivating residents to engage with providers and participate in their own services management.
• Develops and maintains up-to-date resource and service provider directory for easy referrals.
• Reports all suspected abuse situations to the appropriate agency.
  
  
  

Engagement & Outreach

• Facilitates, proactively develops and arranges educational and preventative health programs, screenings and events
• Facilitates the formation of a Resident Association, as needed.
• Cultivates relationships with the Area Agency on Aging, senior centers, and other community-based resource providers
• Networks with professional organizations and advocacy groups to learn and share trends and best practices
• Assists the residents in building informal support networks with other residents, family and friends.
  
  
  

Advocacy

• Act as a liaison with management or community agencies and often advocate on resident's behalf in groups, one to one, formally or informally
• Helps residents with individual forms such as utility, phone, medical services; may fill out forms that they cannot fill out themselves; arrange utilities, phone, medical, and other payment schedules;
• Addresses questions related to Social Security earnings, . connect with hospice and bereavement counseling or supportive services; and solve other "bureaucratic" problems. .
• Assist residents with obtaining assistive technology and mobility devices
  
  
  

Assessment & Administrative

• Conduct comprehensive, non-clinical assessments of resident wellness and social needs
• Document resident interactions, maintain individual resident files, and prepare reports regarding service provision and update service plan in accordance with governing bodies and population needs.
• Interpret and analyze assessment data to develop service plans
• Does not perform duties or functions that are assigned to management or are associated with management responsibilities.
  
  
  

Additionally, the role is not ass recreation or activity director, however educational programming that empowers and en.ances resident independence is appropriate

SKILLS/QUALIFICATIONS:

• Bachelor’s degree is preferred but not required, or appropriate work experience
• Two to three years of experience in social service delivery
• Demonstrated working knowledge of supportive services and the aging process
• Ability to advocate, organize, problem-solve and innovate
• Must enjoy resident interactions and have the ability to prioritize multiple demands and meet deadlines required.
• Ability to work effectively with diverse populations of resident and team members including age, economic status, interests and cultural background.
• Proficiency with Microsoft Office Suite preferred.
  
  
  

Position Requirements

• Essential Equipment Skills
• Computer
• Photo copying
• Printer
• Telephone
• Physical Activities and Requirements
• Standing (or alternate method)
• Speaking (or alternate method)
• Hearing (or alternate method)
• Reading (or alternate method)
• Writing (or alternate method) 60-100% regularly
• Maximum weight carried 30 lbs.
• Average weight carried 10 lbs.
• Sustained visual and mental concentration
• Sitting 25-59% frequently
• Walking (or alternate method)
• Lifting and carrying
• Reaching overhead
• Pushing/pulling/bending
• Stooping/kneeling/crouching
• Ascending and descending stairs
  
  
  

Franklin Group is an Equal Employment Opportunity Company.