Service Desk Analyst

SERVICE DESK ANALYST | LAW FIRM | WASHINGTON, DC | $60,000 - $75,000

⭐ Are you looking to work for an industry-leading law firm?

⭐ Do you want to work in a collaborative, curious & inclusive environment?

⭐ Are you highly motivated and looking for an opportunity to progress?

If the answer is yes, then this could be the right opportunity for you!

We are working with a prestigious global law firm who are looking to bring onboard a Service Desk Analyst to join their Washington DC office. You will be joining a global team to ensure the smooth running of their support function. You will be responsible for taking ownership and provide timely solutions to end-user incidents and change orders.

They invest heavily in new, emerging technologies, giving you exposure to some of the best tools on the market. They also offer award-winning training, allowing you to steer your professional development, as well as a generous benefits package. You will be working with a collaborative, close-knit team of industry experts.

What will the job look like?

• Troubleshoot & resolve technical issues via phone, email & in-person.
• Identify & recommend solutions for continuous improvement.
• Collaborate with teams throughout the IT department to escalate & resolve incidents.
• Configuring and testing both new and existing hardware & software for end-users.

What do you need?

• 2 years of experience working in a support-focused role.
• Experience working in a Windows environment with the MS stack.
• Delivery of exceptional customer service and communication skills.
• Previous experience working in the professional services industry.

What is in it for you?

• Join a global company with unlimited opportunity for progression.
• A company that invest heavily in technology & understands its value.
• Comprehensive benefits package with generous annual bonus.

The company are looking to start interviewing this week, so apply now for immediate consideration.