What are the responsibilities and job description for the Information Technology Field Technician position at Franklin Fitch?
Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities.
You’ll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly.
What You’ll Do
- Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues.
- Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues.
- Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base.
- Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records.
- Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed.
What We’re Looking For
- Associate or Bachelor’s degree in progress
- Minimum 3 years IT service desk experience
- Minimum 3 years customer service experience (phone/email)
- Minimum 1 year Managed Service Provider experience
- Experience with ticketing systems (e.g., Autotask)
- Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams
- General knowledge of network devices (switches, firewalls, etc.)
- Strong communication skills and a customer-first approach
- Valid U.S. driver’s license with clean record; ability to travel within Florida, including overnight trips
Why Apply?
- Work in a hybrid role balancing onsite client interaction and remote support
- Gain experience across multiple technologies and IT environments
- Join a company that values professional growth, certifications, and technical skill development
Salary : $50,000 - $70,000
