Information Technology Engineer

IT Onsite Engineer | $65,000 – $75,000 | Hybrid (2 days onsite) | Hollywood, FL

Overview

We are seeking a reliable, technically strong, and customer-oriented IT Onsite Engineer to support our clients in the Hollywood, FL area. This role focuses on delivering hands-on technical assistance, resolving onsite issues, and ensuring smooth daily operations across user devices, networks, and Microsoft 365 environments. The ideal candidate excels at troubleshooting, communicates professionally, and thrives in a fast-paced field services setting.

Key Responsibilities

Onsite Technical Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, connectivity, and access issues
• Support user onboarding/offboarding, including workstation setup and device imaging
• Perform networking tasks including running cables, configuring switches, installing access points, and diagnosing connectivity issues
• Assist with Microsoft 365 administration, including mailbox setup, user access, Teams/OneDrive issues, and security configurations
• Maintain accurate records of equipment, assets, and warranty actions

Field Services & Ticket Management

• Respond to onsite service requests and scheduled client visits, ensuring timely resolution
• Document all work via the ticketing system, providing clear and detailed notes
• Handle a range of Level 2-3 technical tasks.
• Support users with Outlook, OneDrive, Teams, SharePoint, and general networking inquiries
• Utilize remote tools when needed to diagnose or resolve offsite issues

Documentation & Knowledge Sharing

• Create and maintain documentation for client systems, procedures, and technical environments
• Update internal knowledge base articles to support consistent service delivery
• Identify recurring issues and recommend long-term solutions or process improvements

Professional Growth

• Collaborate closely with senior engineers during complex project work
• Participate in ongoing training to strengthen skills in Microsoft 365, networking, and security
• Work toward industry certifications aligned with Microsoft, CompTIA, or networking technologies

Required Qualifications

• 3 years of IT support or onsite technician experience
• Strong experience with Microsoft 365 administration (accounts, mailflow, Teams, OneDrive, permissions)
• Solid understanding of networking fundamentals (VLANs, DHCP, DNS, Wi-Fi troubleshooting)
• Familiarity with Windows 10/11 environments and common business applications
• Experience with ticketing systems such as Autotask, ConnectWise, or similar
• Excellent communication skills with a customer-first, professional approach
• Ability to multitask, prioritize, and work independently onsite

Preferred Qualifications

• Bachelor’s degree in Information Technology or related field
• Microsoft certifications (e.g., MS-102, Security/Hybrid Administrator, M365 Enterprise Admin)
• Experience with Entra ID, Azure AD, Intune, or RMM tools such as Datto
• Experience supporting small to mid-size business networks (Fortinet, UniFi, Cisco, etc.)