What are the responsibilities and job description for the Product Specialist position at Franklin Electric?
Department: Sales / Marketing
Location: US - Indiana - Fort Wayne
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Product Specialist supports assigned products by providing application and quoting expertise, maintaining accurate product information, and partnering cross‑functionally to support product performance and new product launches.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Serve as the primary product subject matter expert for assigned business units, providing product selection, application guidance, and quote support to customers and the sales organization while ensuring alignment with product standards and best practices.
- Act as the first point of contact for product issues, quality inquiries, and returns, partnering cross-functionally with Product Management, Engineering, Sales, Marketing, and Supply Chain to drive timely resolution and inform product lifecycle decisions.
- Maintain accuracy and completeness of external product and marketing information, including pricing, system data, catalogs, and website content, while leveraging internal data and customer feedback to support product performance analysis and continuous improvement initiatives.
- Gather and communicate market intelligence—including competitive insights, pricing trends, and customer requirements—to support portfolio prioritization, forecasting, and strategic decision-making.
- Support new product development and commercialization efforts through VOC participation, project management of Class II and III initiatives, internal and customer training, and initiation of Engineering Change Requests (ECRs) as needed.
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Associate’s degree in engineering technology, design technology, business, or a related technical field required.
- Bachelor’s degree is a plus.
- One to three years of experience in product support, product development, product management, engineering support, or a related technical or commercial role.
- Experience with PowerBI, database management, and light programming is a plus.
- Minimal travel (approximately 5–10%).
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs