What are the responsibilities and job description for the Global Quality Assurance Manager position at Franklin Electric?
Department: Manufacturing / Operations / Quality
Location: US - Wisconsin - Madison
Responsible for the quality management of the Energy business segment. Responsible for planning, coordinating, and directing quality control programs designed to ensure continuous production consistent with established standards and regulatory requirements.
Key Responsibilities
- Formulates and maintains quality control objectives.
- Coordinates quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
- Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
- Plans, promotes, and organizes training activities related to product quality and reliability.
- Investigates and resolves customer complaints.
- Outlines product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.
- Reviews all product analysis from the various departments to determine the existence of any quality problems.
- Follows incoming inspection requirements as needed.
- Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.
- Evaluates and supervises assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.
- Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.
- Supervises non-supervisory employee(s).
- Interviewing and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees; addressing complaints and resolving problems.
- Working with Human Resources on employee issues.
Skills and Abilities
- Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.
- Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Writes routine reports and correspondence.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
- Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
- Completes some moderately repetitive tasks.
- Uses complex and noncomplex machines and equipment.
- Bachelor’s degree in engineering, engineering technology, or a related technical field (required).
- Five or more years of experience in quality assurance, quality control, performance testing, or a related field (preferred).
- Three years of supervisory experience (required).
- 5 years of experience with Continuous Improvement, Lean, and Operational Excellence (preferred).
- Intermediate: Microsoft suite, Intelex