What are the responsibilities and job description for the Greenway Kia Franklin - Automotive Service Manager position at Franklin Auto Acquisitions Inc?
Greenway Kia of Franklin is looking for a Service Manager to manage our growing Service Department. Candidates must have previous service management experience on high volume stores. KIA experience is a plus.
A Service Manager candidate should have a broad-based knowledge in the day to day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of service professionals. You should be experienced and aware of the latest customer service practices and be a persistent problem solver. A qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote revenue growth in line with targeted business and financial objectives.
- Ensure that our customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by listening to their needs and assist in addressing their issues
- Spend quality time building relationships with the customer
- Serve as a liaison between technicians, service advisors, and customers
- Oversee the inspection of automobiles to identify faulty components and facilitate a process for repairs
- Stay updated on parts inventory to ensure availability for required repairs
- Know the product and be able to answer characteristic and operational questions regarding the customer’s vehicle
- Hire, train and evaluate the productivity of the service department staff in order to acknowledge efficient employees and guide those who are under-performing
- Supervise the activities of the department staff to ensure efficient job performance and compliance with environmental laws and regulations
- Performs other duties as assigned
- Competitive Pay
- Paid Vacation
- Employee Purchase and Service Discounts
- Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- 401(k) Retirement Savings Plan
- State of the Art Facility with a Professional Working Environment
- Five years of dealer-level or large facility manager experience preferred
- CDK experience, preferred
- Broad scope of automotive mechanical knowledge
- Experience in supervising and managing staff
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Basic computer and internet skills
- Unrestricted driver's license and clean driving record
- Able to drive both automatic and standard-transmission vehicles
