What are the responsibilities and job description for the General Manager position at Frankies Diner?
Company Description Frankies Diner is a restaurant company originating from South Shields in the United Kingdom and expanding its presence to Trumbull, CT. The diner focuses on delivering a classic, welcoming dining experience with consistent quality and friendly service. Team members are encouraged to contribute ideas that improve operations and guest satisfaction. The work environment values collaboration, reliability, and a strong commitment to customer care. Joining Frankies Diner offers opportunities to grow in hands-on restaurant management and hospitality leadership.
Role Description The General Manager role at Frankies Diner is a full-time, on-site position based in Trumbull, CT. This role oversees daily restaurant operations, including managing staff schedules, supervising front-of-house and back-of-house teams, and ensuring smooth service throughout each shift. The General Manager monitors food quality, cleanliness, and safety standards, addresses guest concerns, and promotes an excellent customer experience. Responsibilities include tracking sales, managing inventory and ordering, controlling costs, and supporting budgeting and basic financial reporting. The General Manager also recruits, trains, coaches, and evaluates team members, fosters a positive workplace culture, and implements company policies and operational procedures.
Qualifications
Role Description The General Manager role at Frankies Diner is a full-time, on-site position based in Trumbull, CT. This role oversees daily restaurant operations, including managing staff schedules, supervising front-of-house and back-of-house teams, and ensuring smooth service throughout each shift. The General Manager monitors food quality, cleanliness, and safety standards, addresses guest concerns, and promotes an excellent customer experience. Responsibilities include tracking sales, managing inventory and ordering, controlling costs, and supporting budgeting and basic financial reporting. The General Manager also recruits, trains, coaches, and evaluates team members, fosters a positive workplace culture, and implements company policies and operational procedures.
Qualifications
- Proven experience in restaurant or hospitality management, with responsibility for daily operations and staff supervision.
- Strong skills in team leadership, conflict resolution, and motivation, with the ability to build a respectful, inclusive work environment.
- Ability to manage scheduling, inventory, and vendor relationships, and to maintain food safety, health, and cleanliness standards.
- Comfort with basic financial tasks such as tracking sales, managing budgets, and monitoring labor and food costs.
- Excellent communication and customer service skills, with the ability to handle guest feedback and resolve issues professionally.
- Strong organizational and problem-solving abilities, with attention to detail and a focus on consistent, reliable operations.
- Ability to work on-site, including evenings, weekends, and holidays as needed in a fast-paced environment.
- Previous experience in a diner or casual dining setting is preferred; high school diploma or equivalent required, further education in hospitality or business is a plus.