What are the responsibilities and job description for the Billing Specialist position at Franke?
Date: Feb 7, 2022
Location: Smyrna, TN (Tennessee)
Company: franke
In this role, you will contribute by:
ESSENTIAL DUTIES AND RESPONSIBILITES • Coordinates with operations/branches to ensure that rejected warranty claims are properly billed to the customer should a rejection/bill back occur. • Resolves invoice disputes by conducting thorough research of an account’s service history. • Maintains up to date information on their equipment, expectations for timeliness and specific standards for billing. • Ability to work with customers, technicians, and other employees in a courteous and tactful manner to resolve problems. • Responsible for reducing the amount of rejected invoices that were a result of billing errors. • Demonstrates accuracy and thoroughness and monitors work to ensure quality. • Processes service incidents for warranty billing and enters invoicing information. • Reliable attendance is a must. • Other duties as assigned.
We are looking for:
SUMMARY The Billing Specialist I is responsible for billing warranty service incident and/or resolving invoice disputes by conducting a thorough research of an account’s service history to resolve customer’s inquiries in a timely manner. This specialist must learn equipment, procedures, and the appropriate items that can be billed based on the specifics of the service incident. Responsibilities also include crediting rejected warranty claims and may coordinate with operations/branch personnel to have the incident re-billed to the customer as warranted. The position may also include special projects as assigned
What we offer you:
About Franke
Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.
Franke Coffee Systems, a division of the Franke Group, is a world-leading solution provider of fully automatic coffee machines for professional coffee making. Our passion for the best coffee quality motivates us to elevate the customer experience through state-of-the-art innovations. Learn more at coffee.franke.com
Important information to all Search Companies and Recruitment Consultants
Franke Group does not accept unsolicited assistance from search companies for employment opportunities. All CVs / resumes submitted by search companies to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Nearest Major Market: Nashville