What are the responsibilities and job description for the Dispatcher position at Frank's Mr. Plumber?
Job Description
Who We Are
Our company is looking for an experienced Service Dispatcher to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The Big Task
This position will evaluate customer calls and match the right technician to every job.
Key Tasks
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Preferred Qualifications
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
What We Offer
- Full time, Monday- Friday schedule. $20-25/hr.
- Medical insurance with employer contribution, Dental, & Vision Insurance
- Life Insurance
- Supplemental Benefits including short-term and long-term disability
- Earned Time off
- Paid Holidays
- 401k program with Company Match
- On-the-job training
- Casual work environment
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers. If this sounds like you, spend a little time learning about Frank’s Mr. Plumber, by visiting us as www.callmrplumber.com. When you're ready, please to apply directly to this posting.
Salary : $20 - $25
Service Dispatcher
TRS Heating & Air Conditioning Inc. -
Tonawanda, NY
Valet Dispatcher-Cashier - PT
Seneca Gaming Corporation and Careers -
Niagara, NY
Automotive Dealership Service Dispatcher
Heinrich Chevrolet -
Lockport, NY