What are the responsibilities and job description for the Call Center Representative position at Frank Gay Residential?
Overview
Frank Gay Services, Orlando, FL is calling, and so should you!
We’re inviting motivated individuals to help us shape the foundation of something big!
This is your chance to do more than just take calls. You'll be a part of building the culture, processes, and success of a growing department in a company with a long-standing reputation for excellence.
Why Join Us?
Because yes, you can have it all:
- Stability in a recession-resistant, essential industry
- A small business feel with the support of a trusted, established network
- Real career growth opportunities
- The chance to make an impact in launching a new call center operation
- A supportive, team-driven environment that values your voice and ideas
- The ability to maximize your earnings through performance-based incentives
About the Role
As a Customer Service Representative, you’ll be on the front lines of customer interaction, but also at the heart of something new. You’ll be instrumental in helping us build a call center that reflects our core values: Service, Integrity, and Excellence.
Your responsibilities will include:
- Answering inbound calls from new and existing customers
- Scheduling service appointments accurately and efficiently
- Demonstrating empathy and professionalism with every interaction
- Educating customers on our services, including membership plans
- Making outbound calls to support appointment setting and customer follow-up
- Meeting performance goals around call quality, bookings, and customer satisfaction
We’ll provide thorough training and coaching to ensure you feel confident and supported from day one. Your insights and feedback will help shape how we grow this new department, and your performance will play a key role in its long-term success.
Compensation & Perks
- Hourly pay plus weekly bonus payouts(Top representatives are earning $200–$1,000 weekly in bonuses)
- Weekly pay
- Flexible scheduling, we are seeking midday & evening schedules
- PTO after 90 days
- Paid holidays and birthday pay
- Medical, dental, and vision insurance
- 401(k) with match and IRA options
- Paid life insurance
- Ongoing training and leadership development
- Opportunity to grow with a new department and make your mark
Who You Are
- A clear, confident communicator who thrives in a fast-paced environment
- Passionate about providing great customer service
- Interested in being part of a new team where your ideas are heard and valued
- Motivated to grow with a company that promotes from within
- Excited by the opportunity to build, lead, and shape a new call center
Interested?
These roles are filling fast! If you’re excited about more than just a job and want to help launch something new, apply now.
Frank Gay Services is calling, and we can’t wait to hear from you!